Abby Love
Banking/Escrow
Greeley,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Escrow Processor Assistant
Canyon Title
2023.03 - 2023.11
- Assisted customers and clients with closing-related questions.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Communicated requirements and title exception information to clients.
- Forwarded title clearing documentation to title officer for approval.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Checked signatures and legal descriptions for accuracy and integrity.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Escrow Processor
NuWay Title & Escrow
2022.10 - 2023.03
- Assisted customers and clients with closing-related questions.
- Opened incoming orders and set up escrow files within two hours of receiving purchase agreement.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Communicated requirements and title exception information to clients.
- Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.
- Forwarded title clearing documentation to title officer for approval.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
Customer Service Officer/Closing Processor
Land Title Guarantee Company
2018.05 - 2022.09
- Enter orders for purchase & refinance transactions.
- Review the real estate contracts and obtain documents/information needed from buyers, sellers, agents, etc.
- Review the title commitment and satisfy any requirements needed in order to close the real estate transaction.
- Order payoff statements, home owners association status letters, final utilities, and other items associated with the transfer of ownership.
- Prepare required title documents (Power of Attorneys, Quit Claim Deeds, & Statements of Authority as needed.
- Receipt in Earnest Money Deposits & Closing Funds, Prepare Receipts, & Email out to all interested parties.
- Clean out & Disburse closed files.
- Enter & Submit Wire Transfers.
- Record title docs to the correct county associated with closed property to complete the transfer of ownership.
- Mail out trailing documents after closings.
- Mail out invoice payments after closings.
- Greet & escort clients into closing rooms.
- Answer & assist with incoming phone calls.
- Proofed recording documents for typographical errors, signatures, notary documentation and missing data.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Mortgage Loan Processor
Cache Bank & Trust
2015.03 - 2018.05
- Review mortgage application, credit, & pre-underwrite requirements & gather proper documentation.
- Review documentation and submit full loan submission packages to underwriting for review/approval.
- Responsible for ordering third party supporting documents such as: title commitment, full verification of employment forms, homeowners insurance portfolios, appraisal reports, and credit report updates.
- Review loan approvals and satisfy underwriting requirements prior to obtaining final loan approval/clear to close.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Oversaw file input in mortgage software and grant-specific software.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Completed denial and cancellation procedures on applicable files.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Mortgage Loan Processor Assistant
First National Bank Of Omaha
2011.02 - 2015.03
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Completed denial and cancellation procedures on applicable files.
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Teller/New Accounts Clerk
Academy Bank
2009.01 - 2011.02
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Executed wire transfers, stop payments and account transfers.
- Assisted with training of new tellers on policies and procedures.
- Educated customers on use of banking website and mobile apps.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
Education
Diploma - General Studies
Brush High School
Brush, Colorado05.2005
Accounting And Finance
Aims Community College
Greeley, COSkills
- Able to adapt to change quickly while maintaining positive attitude.
- Maintain Office Supplies and Inventory.
- Clerical Support.
- Training and Mentoring.
- Scheduling & Task Management.
- Good Telephone Etiquette.
- Excellent Communication.
- Planning and Coordination of events/workday.
- Dependable and Responsible.
- Organization and Time Management.
Certification
- Certified Colorado Notary
Additional Information
Mortgage Lending/Banking Experience = 10+ Years.
Title/Escrow Experience = 5+ Years.
Retail Experience = 4+ Years.
Customer Service Experience = 10+ Years.
Timeline
Escrow Processor Assistant
Canyon Title
2023.03 - 2023.11
Escrow Processor
NuWay Title & Escrow
2022.10 - 2023.03
Customer Service Officer/Closing Processor
Land Title Guarantee Company
2018.05 - 2022.09
Mortgage Loan Processor
Cache Bank & Trust
2015.03 - 2018.05
Mortgage Loan Processor Assistant
First National Bank Of Omaha
2011.02 - 2015.03
Teller/New Accounts Clerk
Academy Bank
2009.01 - 2011.02
Diploma - General Studies
Brush High School
Accounting And Finance
Aims Community College
- Certified Colorado Notary
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