Hi, I’m
Abby Martin
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
1
Certification
Work History
Scholastic
Customer Service Representative
05.2023 - 11.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Carl Black Automotive Group
BDC Representative
01.2019 - 05.2023
Job overview
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Carl Black Automotive Group
BDC Representative Remote
01.2019 - 01.2021
Job overview
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Identified and executed appropriate strategies for business success.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Carl Black Automotive Group
Remote Customer Service Representative
01.2017 - 01.2019
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sweet life chiropractic
Front Desk Receptionist
01.2016 - 01.2017
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Panache Salon & Spa
Front Desk Manager
01.2014 - 01.2016
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Winter Park High SchoolWinter Park, FL
High school diploma
05.2013
Skills
- Cold Calling
- Phone Etiquette
- Customer Relationship Management
- Sales Management
- Strategic Planning
- Remote
- Appointment Scheduling
- Paperwork Processing
- Staff Training
- Technical Support
- Customer Relationship Management (CRM)
- Record keeping Strengths
- Sales Closing
- Multi-Line Phone Talent
- Conflict Mediation
- Service Upselling
- Computer Proficiency
- Order Fulfillment
- Filing
- Money Handling Abilities
- Problem-Solving Abilities
- Account Management
- Software CRM System Proficiency
- Problem Resolution
- Customer Service
- Prioritization
- Decision Making
- Data Entry
Certification
Driver's License
Awards
General Motors #1 in the country for highest retention
General Motors #1 in the country for highest service sales
Timeline
Customer Service Representative
Scholastic
05.2023 - 11.2023
BDC Representative
Carl Black Automotive Group
01.2019 - 05.2023
BDC Representative Remote
Carl Black Automotive Group
01.2019 - 01.2021
Remote Customer Service Representative
Carl Black Automotive Group
01.2017 - 01.2019
Front Desk Receptionist
Sweet life chiropractic
01.2016 - 01.2017
Front Desk Manager
Panache Salon & Spa
01.2014 - 01.2016
Winter Park High School
High school diploma