Abby Martinez
New Carrollton,Maryland
Summary
Hard working and passionate job seeker with strong organizational skills eager to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assessment Data Assistant
Carlos Rosario School
05.2022 - Current
- Administered assessments, prepared summary reports and managed electronic archives for proper documentation of compliance.
- Communicated professionally in written and verbal forms with team members, clients and staff.
- Monitored testing sites and regulation adherence.
- Stayed up to date on current assessment trends and laws.
- Designed or used assessments to monitor student learning outcomes.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Office Assistant
Carlos Rosario
04.2019 - 05.2022
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered large volume of incoming calls daily to resolve customer issues.
Medical Receptionist/Medical Assistant
A Plus Medical
06.2016 - 03.2019
- Merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Assisted customers with food selection, inquiries and order customization requests
- Provided elevated customer experience to generate a loyal clientèle
- Answered customer questions regarding merchandise and pricing
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Scheduled appointments for doctor visits and procedures using desktop calendar software
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Adhered to strict HIPAA guidelines at all times according to company policy
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Took and recorded patients' temperature, pulse and blood pressure
- Recorded patients' medical history, vital statistics and test results in medical records
- Escorted patients to examination rooms
- Obtained information about clients’ medical history, drug history, complaints and allergies
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
Education
LAYC Career Academy
2016
High school Diploma - undefined
Parkmont School
2015
Skills
- Bilingual
- Strong work ethic
- Thrives in fast paced environments
- Quick learner
- Strong communication skills
- Time management
- Medical office
- Administration
- Data entry
- Multitasking and Prioritization
- Strong Organizational Skills
- Customer Service
Certification
Computing Fundamental -
GS4
Key Application - GS4
Living Online - GS4
LANGUAGES
English
Spanish
Timeline
Assessment Data Assistant
Carlos Rosario School
05.2022 - Current
Office Assistant
Carlos Rosario
04.2019 - 05.2022
Medical Receptionist/Medical Assistant
A Plus Medical
06.2016 - 03.2019
LAYC Career Academy
High school Diploma - undefined
Parkmont School
Computing Fundamental -
GS4
Key Application - GS4
Living Online - GS4
LANGUAGES
English
Spanish
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