Abby Miller
Euless,TX
Summary
I am very caring, thoughtful, assertive, humble, and helpful. Great experience with people and greater health with recovery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LMT, Licenced Massage Therapist
Self-employeed
07.2015 - Current
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
CNA, Caregiver
Brightstar Healthcare
08.2015 - 04.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Restaurant Hostess
Gaylord Texan Resort & Convention Center
12.2013 - 07.2015
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Customer Service
Arby's
02.2007 - 04.2010
- Implemented strategies to increase customer service satisfaction ratings.
- Welcomed and greeted guests and delivered outstanding customer service.
- Collaborated with customer service team to achieve seamless customer experience.
- Delivered exceptional customer service and supported positive brand experience.
- Upheld high standards for customer service and led by example.
- Modeled best practices for sales and customer service.
- Trained new cashier team members in customer service and money handling processes.
- Performed high-quality customer service in fast-paced, high call volume environment.
- Provided high-level customer service, resolving issues promptly.
Education
License Certificate - Massage Therapy
College of Healthcare Professions
Fort Worth, TX07.2016
High School Diploma -
Cape Girardeau Highschool
Cape Girardeau, MO05.2007
CNA Certificate - Nursing
Cape Girardeau Career And Technology Center
Cape Girardeau, MO05.2007
Skills
- Body Mechanics
- Reflective listening
- Customer Consultation
- Front Desk Management
- Aroma Therapy
- Swedish Massage
- Service Optimization
- Body Treatments
- Social skills
- Prenatal Massage
- Deep Tissue Massage
- Business Management
- Hot Stone Massage
- Reflexology
- Relationship building and management
- Stress Relief Massage
- Continuing education
- Massage Therapy
- Range of Motion Improvement
- Treatment Planning
- Wellness Programs
- Trigger Point Massage
- Sales expertise
- Myofascial Release
- Self-Care Practices
- Aromatherapy knowledge
- Lymphatic Drainage
- Anatomy knowledge
- Postural Assessment
- Sales and Marketing
- Relationship Building
- Relaxation Techniques
Certification
- LMT - Licensed Massage Therapist
- CNA - Certified Nurse Assistant
abbymiller1115.wixsite.com/relaxawaymassage
This is my starter business and outline website for information about me and what I do. Promoting natural approaches for greater health and well being.
Timeline
CNA, Caregiver
Brightstar Healthcare
08.2015 - 04.2020
LMT, Licenced Massage Therapist
Self-employeed
07.2015 - Current
Restaurant Hostess
Gaylord Texan Resort & Convention Center
12.2013 - 07.2015
Customer Service
Arby's
02.2007 - 04.2010
License Certificate - Massage Therapy
College of Healthcare Professions
High School Diploma -
Cape Girardeau Highschool
CNA Certificate - Nursing
Cape Girardeau Career And Technology Center