ABBY MILLER
Victoria,MN
Summary
Highly competitive, resilient, and self-motivated leader with 10 years of multi-unit management and customer-centric experience. Thrives in a fast paced and dynamic environment dedicated to growth initiatives. Passionate about the training and development of others through providing clear and consistent accountability and feedback and investing in aligning a culture that is committed to growing, improving, and winning together. Intentional and strategic planner and executer who champions change and growth, especially in challenging and ever-changing situations.
Overview
10
10
years of professional experience
Work History
Operations Manager
Cintas
04.2023 - Current
- Focus on providing World-Class service through assessment of customer feedback and influencing partners through setting expectations and providing validation, accountability, and recognition
- Develop and implement strategies and processes to improve efficiency and effectiveness, ensure compliance with relevant policies and regulations, and reduce costs and increase profit across the location
- Teach and train partners to maximize their potential and empower them to take ownership of their businesses, leading to increased performance, retention, and stability
- Invest in the development of leaders by fostering an accountability driven work environment and providing opportunities for growth
- Establish positive and effective communication across cross-functional teams
- Implemented location wide recruiting strategies to drive increased candidate flow and generate proactive hiring activity in order to promote a heavy focus on succession planning
Store Director
Target
01.2019 - 04.2023
- Responsible for the leadership, operational execution, and development of a team of 7 salaried Executive Team Leaders, 15 hourly Team Leaders, and over 250 Team Members within a 60 million dollar store
- Implemented process improvement tactics to shape organizational culture and drive and scale efficiencies and collaboration within cross-functional teams to develop and execute process and project plans
- Developed advanced program implementation by creating roadmaps for new initiatives which include conceptualization, anticipated risk mitigation plans, milestone goals, and rollout strategy
- Drove customer loyalty by building sustainable team culture to deliver exceptional customer service and by conceptualizing operational success to cultivate multi-channel growth of in-store and digital guest experience
- Utilized financial, operational, team, and guest data reporting to ensure stability and growth while also aligning store teams on company strategies
- Transformed customer feedback into actionable store-specific strategies to identify target audiences within the community, engage customer connection, and maximize engagement and retention
- Established leadership development strategies to promote multi-level talent growth, including development of an Executive Team Leader into a Store Director role and a Team Leader into an Executive Team Leader role
- Managed the store's P&L through supply chain and inventory management, payroll allocation and management, sales forecasting and consistently exceeding sales goals, and annual budgeting while also directly overseeing store staffing and onboarding/training processes
- Fostered an accountability culture through consistent and clear follow up
Executive Team Leader - Store Operations
Target
03.2017 - 01.2019
- Led store teams through day to day store operational execution and excellence which included digital and logistics/backroom operations
- Advocated for the implementation, growth, and development of Target's Fulfillment capabilities through ensuring daily instocks and fulfillment goals and timelines were met
- Managed and developed 3 hourly Team Leaders and over 75 Team Members
- Translated business goals into detailed and measurable communication, plans, and execution
- Identified optimization and efficiency opportunities and collaborated with partnering teams to impel prompt results
- Ensured success of initiatives through partnership and communication with outside vendors
- Engaged target audiences through outstanding customer service
- Developed strategies for creating a positive developmental atmosphere through hiring, onboarding, schedule, training, engagement, and retention.
Executive Team Leader - Remodel
Target
06.2017 - 09.2017
- Cultivated partnerships with Target Headquarters partners and construction team to ensure effective communication to meet deadlines and complete Remodel ahead of timeline
- Strategized and communicated detailed daily and weekly plans
- Adjusted plans based on external factors to lead Remodel team through daily end to end execution and led the team to an early completion deadline.
Executive Team Leader - Food & Beverage
Target
06.2014 - 03.2017
- Led Produce, Deli, Meat, Bakery, Dairy, and Frozen teams through daily production and operations
- Implemented new strategies through cogent communication with teams and outside vendors
- Managed and developed a team of 4 hourly Team Leaders and over 50 Team Members
- Impacted sales through consistent inventory and instocks analysis and management
- Delivered excellent customer service through team teaching, training, and accountability.
Education
Bachelor of Arts - Double Major in Communications & English
College of Saint Benedict
St. Joseph, MNSkills
- People and Team Management
- Cross-Functional Leadership
- Coaching and Development
- Change Management
- Public Speaking
- Customer Relations and Growth
- Project Management and Execution
- Microsoft Word
- Excel
- PowerPoint
Timeline
Operations Manager
Cintas
04.2023 - Current
Store Director
Target
01.2019 - 04.2023
Executive Team Leader - Remodel
Target
06.2017 - 09.2017
Executive Team Leader - Store Operations
Target
03.2017 - 01.2019
Executive Team Leader - Food & Beverage
Target
06.2014 - 03.2017
Bachelor of Arts - Double Major in Communications & English
College of Saint Benedict