Abby M. Norman
Austin,USA
Summary
HR Business Partner | Certified Hr Professional | Certified Leadership Coach, PCC, MBA
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Business Partner, HRBP Team Americas
Broadcom
10.2023 - 01.2024
- Promoted to a newly formed HR ‘tiger team’ to successfully transition the Broadcom/VMware deal-close, driving key HR deliverables
- Executed HR client-delivery support to help facilitate a $69B transaction, including people strategy, talent planning, change management, and communication planning
- Co-Led HR for the Americas Strategic Sales organization (~1900+ Leaders and employees) providing strategic and tactical HR integration, advice, coaching, and consultative solutions
- Delivered strategic HR consultative support on talent planning, organizational design, leadership coaching, change management, performance management, performance development, compensation planning, organizational development, succession development, career coaching delivery, and employee relations
- Facilitated talent mobility and transformation to align with the Broadcom Annual Operating Plan, ensuring staffing stability and meeting business goals
- Promotion: from HR Management Partner to HR Business Partner in October 2023
HR Management Partner, HRMP Team Americas
VMware
01.2021 - 01.2024
- Trusted HR Management Partner, thought partner, and leadership coach for Go-to-Market Business Units: Commercial and Inside Sales, Strategic Pursuits, Sales, Strategy, and Operations, Americas Cloud Transformation, Americas End-User-Computing (EUC Sales and Solutions), Global Technical Support, and Americas Customer Success
- Executed on HR client-delivery; leadership coaching, performance management, employee relations, change management, HR data insights (e.g
- HR dashboards, employee survey results, turnover data), and consultation to drive business change and achieve over $1B in Sub & SaaS annual recurring revenue (ARR) in aligned Sales, Customer Success, Technical Support, and Go-to-Market business units
- Aligned HRBP for a portfolio of approximately ~225 Sales and Go-to-Market people leaders (Director, Senior Director, and VP levels) in a Global organization to drive change, enhance leadership effectiveness, grow leadership capabilities, and drive organizational excellence
- Led key talent management and talent planning initiatives to support leadership and organizational development, identify key talent, drive retention initiatives, and succession planning
- Key result: average Leadership Scorecard score within portfolio approximately ~80%+ (internal benchmark approximately ~ 70%)
- Assessed people insights data and key information; presented insights and recommendation on leadership and team effectiveness, and organizational health
- Partnered with leaders to facilitate organizational change and cultivate an inclusive workplace culture
- Proactively partnered with the business to drive organizational change, execute on talent programs designed to enhance organizational effectiveness, conducted 1:1 leadership coaching to enhance leadership effectiveness, and prioritized talent planning based on key people data (e.g
- Attrition, movement, compensation data), to support the business success and strategy
- Led the integrated people plan for aligned business units including talent management, change management, leadership effectiveness, diversity and inclusion, culture, performance management, and employee relations
- Facilitated talent planning discussions with leaders to address gaps, identified key actions and interventions (e.g
- Talent development, leadership training, 1:1 coaching, talent programs, mentoring, etc.) needed based on business needs
- Deep experience consulting on employee relations and performance management issues, driving to resolution to promote a positive workplace culture and high performing teams
Leadership Coach, Global and Strategic Accounts
BetterUp
12.2020 - 01.2021
- Trusted certified leadership coach for global and strategic accounts at BetterUp
- Delivered 1:1 leadership coaching sessions to build leadership capabilities and enhance leadership effectiveness for Director level leaders and above and/or for key leadership talent from leading global organizations like Google, Facebook, Salesforce, American Express, Workday, NetApp, Northwestern Mutual, JLL, Dolby Digital and Bayer
- Supported organizational development strategies to drive leadership development, engagement, enhance leadership effectiveness, and achieve stronger business outcomes
- Served as a Certified Conscious Business Coach driving key coaching service verticals focused on succession development, high potential, DEI, working parents, and change management programs for global and strategic accounts
- Promotion: Premier Fellow Coach (top 10% of global coaches) based on performance, client NPS scores, feedback, key KPIs, and outcomes
Certified Hudson Institute Coach
Hudson Institute
01.2019 - 12.2019
- Completed an intensive program launch and rigorous 9-month executive coaching program with quarterly on-site intensives, coursework, coaching supervision, workshops, and ongoing practicum
- Launched a small business to complete the required coaching hours and graduated with over 100+ coaching hours receiving ACC-ICF status
- Successfully completed a 12-month coaching supervision program for continuous coach training, reflection, and development
Talent Development Business Partner
Symantec
01.2018 - 11.2018
- Created customized onboarding decks, project communications, and onboarding toolkits for each deal to ensure the M&A integration was smooth, resulting in a Day 1 that delivered a solid employee experience exceeding employee and leader expectations
- Designed an integrated change management process, program, and playbook for leaders and employees to shift the performance management process from a traditional year-end model to a culture of ongoing feedback, coaching and performance development
- Launched a Coaching Culture at Symantec: responsible for growing talent through coaching both individual contributors and leaders to become their best selves by creating a coaching offering with an internal network of Coaches and external vendors
- Designed and launched a new leadership development series aligning with Symantec’s Leadership Blueprint that delivered bite-sized chunks of key leadership concepts while providing practical tools and toolkits that leaders could quickly apply in their day-to-day roles
Employee Communications Manager
GoDaddy
10.2016 - 06.2017
- Developed focused engagement and communication initiatives designed to inform, engage, inspire, appreciate, and connect employees
- Consulted with the business to design & implement pulse surveys to measure engagement of hybrid and remote employees
- Analyzed and synthesized engagement survey data into a high-level report of strengths and opportunities to share with leadership and the HRBP team to support their work in driving employee engagement
- Promotion: Employee Communications Manager (relocated to an acquired subsidiary)
Talent Management Program Manager
GoDaddy
05.2013 - 10.2016
- Drove the strategy for employer branding awards resulting in award wins for each of the key U.S
- Markets, as well as national awards: Anita Borg Institute; 2015 Top Companies for Women Technologists; Fortune’s 2016 Top 100 Great Places to Work; and Fortune’s 100 Top Workplaces for Millennials
- Designed and architected a global employee engagement survey for ~4,500 employees and facilitated cross-company action planning teams resulting in 80%+ participation rate and strong engagement and eNPS scores across 12+ global sites
- Relaunched a quarterly employee recognition program, ultimately resulting in positive engagement trend data tied to recognition
- Promotion: Talent Management Program Manager
HR Leadership Rotational Program
GoDaddy
06.2011 - 05.2013
- Successfully completed an intensive two-year HR rotational program with an emphasis in Compensation, Benefits, Employee Relations, and Talent Management
- Project managed and coordinated three benefit open enrollment periods supporting 2,500 employees and ensuring 90%+ enrollment rates
- Created and managed job descriptions and performed compensation analysis for all roles, ensuring FLSA compliance
- Developed company-wide communications, back-end reporting, and project support for the annual performance appraisal process
- Project managed the Employee Handbook refresh, resulting in a more modern and refreshed Employee Handbook (reducing the policy length by over 50%+)
- Partnered with key cross-functional stakeholders and vetted with General Counsel
- Ownership of escalated HR Shared Services ticket requests, resolving over 2,000+ tickets in a rolling 12-month period and additional projects as assigned by the Chief People Officer and HRLT
MBA Admissions Manager, W.P. Carey Business School
Arizona State University
11.2009 - 06.2011
- Drove MBA sales admissions enrollment of ~300+ students in the Evening MBA program, achieving over $9.3 million total tuition revenue annually, exceeding headcount and sales revenue goals set each year to support the business
- Managed a Salesforce CRM client database of over 1,500+ contacts and prospective students, successfully coaching, consulting, and leading potential prospects through the MBA admissions process, building strong relationships, and a strong pipeline to drive tuition revenue for the Evening MBA Program and achieve and/or exceed my tuition revenue goal each cycle
- Coached and mentored a team of graduate assistants and student workers, collaborating closely to create a positive MBA student and admissions experience
Education
B.S. - Finance
University of Wyoming
Laramie, WYMBA - Master of Business Administration
University of Wyoming
Laramie, WYMindful Leadership Executive Education Program -
Chicago Booth Executive Ed Program
Chicago, ILSkills
- HR Strategy
- Talent Planning
- Performance Management
- Employee Relations
- Leadership Coaching
- Succession Planning
- Project Management
- Engagement Surveys
- Change Management
- Talent Management
- HR Data Insights
- Organizational Design
- Career Development
- Leadership Development
- Culture Change
- Microsoft Suite
- Google Suite
- Salesforce
- Tableau
- Power BI
- Workday
- Jira
- Oracle PeopleSoft
- Culture Amp
Certification
- PHR Certified
- SHRM-CP Certified
- Certified Hudson Institute Coach (CHIC)
- PCC Certified through ICF
- NLI Group Coach Certified
- Enneagram Certified Practitioner
- Shift Positive + Narrative 360 Certified
- Leading Internal Investigations Certification (SHRM)
- Navigating Employee Relations Certificate
Relocation
Arizona
Key Experience Highlights
- HR Strategy
- Talent Planning
- Performance Management
- Employee Relations
- Leadership Coaching
- Succession Planning
- Project Management
- Engagement Surveys
- Change Management
- Talent Management
- HR Data Insights
- Organizational Design
- Career Development
- Leadership Development
- Culture Change
Timeline
HR Business Partner, HRBP Team Americas
Broadcom
10.2023 - 01.2024
HR Management Partner, HRMP Team Americas
VMware
01.2021 - 01.2024
Leadership Coach, Global and Strategic Accounts
BetterUp
12.2020 - 01.2021
Certified Hudson Institute Coach
Hudson Institute
01.2019 - 12.2019
Talent Development Business Partner
Symantec
01.2018 - 11.2018
Employee Communications Manager
GoDaddy
10.2016 - 06.2017
Talent Management Program Manager
GoDaddy
05.2013 - 10.2016
HR Leadership Rotational Program
GoDaddy
06.2011 - 05.2013
MBA Admissions Manager, W.P. Carey Business School
Arizona State University
11.2009 - 06.2011
B.S. - Finance
University of Wyoming
MBA - Master of Business Administration
University of Wyoming
Mindful Leadership Executive Education Program -
Chicago Booth Executive Ed Program
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