Summary
Overview
Work History
Education
Skills
Timeline
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Abby Morales

Southgate,USA

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Riteaid
08.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Assistant Manager

Rite Aid
06.2021 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.

Operations Manager

CVS Pharmacy
06.2017 - 05.2021
  • Run store when no manager is on site
  • Work closely with store manger
  • Assist manager with financial management
  • Employee staffing and training
  • Lead and work efficiently with store crew
  • Supervise, assign and direct activities for store screw
  • Follow up on all task
  • Break down load truck and work out merchandise
  • Customer service leader
  • Price merchandise store
  • Execute promotional and seasonal merchandise
  • Support store manager with action plans for operational and service improvement
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Shift Supervisor

CVS Pharmacy
05.2016 - 06.2017
  • Assign employees duties
  • ( working register, stock shelves, clean isle)
  • Oversee daily tasks are met by end of shift
  • Assist customers on a day to day basis
  • Price changes
  • Otc Quadrant leader

Assistant Manager

Subway
04.2012 - 09.2016
  • Help store manager with staff and meet store standard
  • Meat and vegetable preparation
  • Bake bread, cookies
  • Take online, phone, and in person orders
  • Make sure lobby and work stations were clean
  • Verify food was up to date
  • Inventory, Input weekly delivery into system

Clerk

CVS Pharmacy
09.2014 - 05.2016
  • Cashier
  • Greet Customers
  • Stock shelf

Education

Some College -

Los Angeles Trade Technical College
Los Angeles, CA

High School Diploma -

Reseda High School
Reseda, CA
06.2009

Skills

  • Staff development
  • Staff training and development
  • Organization
  • Bilingual
  • Knowledge of computers
  • Food Handling certificate
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Inventory control
  • Goals and performance
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision

Timeline

Store Manager

Riteaid
08.2021 - Current

Assistant Manager

Rite Aid
06.2021 - 08.2022

Operations Manager

CVS Pharmacy
06.2017 - 05.2021

Shift Supervisor

CVS Pharmacy
05.2016 - 06.2017

Clerk

CVS Pharmacy
09.2014 - 05.2016

Assistant Manager

Subway
04.2012 - 09.2016

High School Diploma -

Reseda High School

Some College -

Los Angeles Trade Technical College

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Abby Morales