Abby Mueller
Appleton,WI
Summary
A committed professional providing excellent customer service and work ethic to successfully carry out events to highest of standards. A detail-oriented individual with strong technical skills and the ability to learn concepts quickly. I am confident in consistently remaining level headed during high stress situations and hold strong motivation to succeed. I am not afraid of busy work and take pride in being a team player.
Overview
5
5
years of professional experience
Work History
Event Manager
Fox Cities Performing Arts Center
10.2019 - Current
- Facilitating duties of 40+ staff members during 2000 person events.
- Ability to critical think and remain composed when tackling issues that arise on shift.
- Effectively lead team meetings before and during events to ensure all communications and protocols are clear.
- Utilize job-related software to create standard guidelines, event calendars and new polices for events.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Trained and supervised event staff to complete tasks on time.
- Thorough with detailed end of event reports, documenting all aspects of each event.
- Create an atmosphere where staff feel comfortable and supported when expressing concerns and asking questions.
- Attention to detail when writing schedule for a large staff.
- Set up, sell, and settle with any merchandise sellers for bigger scale events.
- Handle deposit from any cash sales, while collecting and distributing tip share for staff after events.
- Interviewing/Orientating new hires.
- Manage staff appropriately with call ins during events.
- Creating and implementing new training processes.
- Finalize reports and organize files for each event.
- Ability at any point to jump in to help wherever needed (bartending, valet, patron requests, medical emergencies, etc)
Garden Center Merchandiser
Masterpiece Flower Company
03.2019 - 06.2019
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Observed store traffic and customer engagement to determine display effectiveness.
- Quickly absorbed as much information about products sold to adequately assist customers with any questions or concerns.
Internship Student
Christmas House Bed & Breakfast
09.2018 - 04.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Assisted in developing integrated marketing materials and promotional ideas.
- Helped raise over $2000 for charities in Racine through local events.
- Took professional quality photos for all properties and events.
Education
Bachelor of Arts - Communications & Public Relations
Carthage College
Kenosha, WI05.2019
Skills
- Team Leadership and Motivation
- Crisis Management
- Event Staff Management
- Providing Feedback
- Cash Register Operations
- Managing Events Start to Finish
- Strong Administrative Skills
- Microsoft Office
- Database and Paperwork Maintenance
Gardening, Photography, Hiking, Kayaking, Cooking
I am happy almost anywhere outdoors and anywhere involving food. I am able to reset and clear my mind with the simple act of taking a walk or setting up a hammock.
References
Steve Owens - Current Manager (920)730-3733
Timeline
Event Manager
Fox Cities Performing Arts Center
10.2019 - Current
Garden Center Merchandiser
Masterpiece Flower Company
03.2019 - 06.2019
Internship Student
Christmas House Bed & Breakfast
09.2018 - 04.2019
Bachelor of Arts - Communications & Public Relations
Carthage College
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