Coordinated client appointments, optimizing scheduling for improved service delivery.
Managed client communications, ensuring timely responses and resolving inquiries effectively.
Assisted in developing marketing materials to promote services and engage clients.
Client Coordinator
Ideal Image
Denver, CO
08.2024 - 12.2025
Coordinated client accounts, ensuring all customer needs were met in a timely manner.
Developed and implemented customer loyalty programs.
Assisted customers with billing and payment inquiries.
Developed and implemented client onboarding processes, ensuring smooth transitions.
Assisted customers with product and service inquiries.
Resolved customer issues and disputes in a timely manner.
Upkeep with the Spa
Ideal Image- Manger, Nathan Bui: (720)- 934-7044
Spa Coordinator
Woodhouse Day Spa
Centennial, CO
03.2023 - 07.2024
Planned and coordinated staff schedules to ensure efficient utilization of resources.
Developed and implemented spa policies and procedures to ensure customer safety.
Front desk associate responsible for handling appointments, guest relations, and retail product sales and package offerings for which I have extensive product knowledge. Additional responsibilities include concierge service upon guest arrival, spa upkeep, and overall presentation.
Coordinated spa events, including promotional activities and special offers.
Woodhouse Day Spa- Manager, Caitlin Hernandez: 303-912-8186
Manager
Cosmo Prof
Lakewood, CO
10.2022 - 03.2023
Responsible for organizing and stocking inventory, working knowledge of products and product lines, handling of cash and point-of-sale register operation, and telephone management with customer relations.
Ensured proper handling and storage of materials and products.
Coordinated with team members on all production-related tasks.
Demonstrated a working knowledge of safety protocols.
Manager, Kelly: 720-315-2632
Manager
At The Beach
Lakewood, CO
06.2022 - 10.2022
Management of several locations, including customer relations, operation of tanning equipment, sanitation, and product knowledge, sales, and recommendations.