Abby O'Keeffe

• Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
• Assisted families in navigating complex systems related to healthcare access, special education services, financial assistance, and other supports to improve overall wellbeing.
• Conducted informative workshops on topics such as IDEA/IEP, transition planning, supported decision-making and stress management techniques for parents seeking additional support or knowledge in specific areas.
• Contributed to increased transition readiness among youth through planning and development of resources and webinars for Kentucky youth.

• Monitored rent collections and resolved tenant disputes quickly and effectively.
• Negotiated service contracts and evaluated vendor performance through entire project cycle.
• Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Monitored my children's educational progress.

• Addressed behavioral and learning issues with teachers and school team members such as, OT, speech, guidance and administration during IEP and other school meetings.
• Acquired up to date educational theory and disability rights policies and laws via seminars, webinars and on-line research. Topics: IDEA, FERPA, Vocational Rehab, WIOA, etc.
• Developed and implemented strategies to enhance opportunities for improved social interactions, including therapies and volunteer jobs.
• Cultivated and maintained relationships with school and community members to facilitate community awareness.
• Moss Middle School SBDM member
• School classroom/office volunteer
• Initiated Resource Parent Network Facebook page
• Advocated for refugee children in ARC meetings and medical procedures
• Attended RITT (Regional Interagency Transition Team) meetings as parent participant

• Communicated value and position to sales team and developed tools to support selling process.
• Planned new product external launch and release while managing cross-functional implementation of plan.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

• Improved student performance by defining clear goals and communicating performance metrics.
• Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
• Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
• Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.

• Coached employees through day-to-day work and complex problems.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.

• Researched and identified solutions to technical problems.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.