Abby Perron
Milwaukee,WI
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to being a reliable, trustworthy and hardworking employee who maintains a positive attitude in an intense, fast paced environment.
Overview
9
9
years of professional experience
Work History
Food Delivery Driver
DoorDash
07.2021 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Restaurant Server
Chili's
Oconomowoc, WI, USA
01.2022 - Current
- Demonstrated ability to provide excellent customer service and build strong relationships with guests
- Efficiently managed large groups of diners during peak hours without compromising on quality of service
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings
- Persuaded or influenced guest purchase by enticing with higher margin items and addons
- Performed cashier duties such as handling payments, issuing receipts and balancing cash drawers at end of shift
- Utilized effective communication skills to take orders accurately and efficiently
- Developed expertise in menu items, ingredients, preparation techniques and pricing
- Fostered positive working relationships with fellow servers, bartenders, chefs and hostesses
- Displayed exceptional multitasking abilities while serving multiple tables simultaneously
Restaurant Server/Trainer
The Craft Lounge
Waukesha, WI, USA
09.2019 - 01.2022
- Demonstrated strong leadership skills by training and supervising staff members
- Resolved customer complaints in an effective manner while maintaining excellent customer service standards
- Utilized effective communication techniques to motivate staff members and encourage teamwork among coworkers
- Monitored employee performance and provided constructive feedback to enhance productivity and quality of service
- Assisted management in developing strategies to increase sales revenue while controlling expenses
- Contributed positively towards creating a positive work environment through open communication with staff members
Retail Sales Associate
Marshalls
Delafield, WI
03.2016 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Kettle Moraine
Wales, WI01.2020
Skills
- Outgoing and friendly personality
- Customer service
- Exceptional communication
- Interpersonal skills
- Memory retention
- Problem-solving
- Stress management
- Multitasking Abilities
- Time Management
- Salesmanship
- Conflict resolution
- Team Leadership
- Team collaboration
- Staff Training
- Dependable and reliable
- Loading and unloading
- GPS and route planning
References
- Liz Draves, General Manager, Chili's, (920) 904-0429, Zildraves00@gmail.com
- Kayla Khapunya, General Manager/Owner, The Craft Lounge, (414) 943-1635, kaylakhapunya@ymail.com
- Meir Hightower, Manager, Chili's, (219) 789-6344, meirhightower2060@gmail.com
Timeline
Restaurant Server
Chili's
01.2022 - Current
Food Delivery Driver
DoorDash
07.2021 - Current
Restaurant Server/Trainer
The Craft Lounge
09.2019 - 01.2022
Retail Sales Associate
Marshalls
03.2016 - 09.2019
High School Diploma -
Kettle Moraine