Summary
Overview
Work History
Education
Skills
Timeline
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Abby Perry

Summary

Experienced information management professional with a demonstrated history of working with various financial accounts. Detail-oriented and highly skilled in negotiation, technical support, and interpersonal communications. Always seeking new and continuous improvement opportunities. A strong sense of integrity in both personal and professional endeavors is what's most important to me.

Overview

7
7
years of professional experience

Work History

Customer Solutions Specialist

McKinley Paper & Packaging
05.2024 - Current
  • Review, analyze and check reports for accuracy, making necessary adjustments or corrections through established procedures.
  • Provide support to office operations, vendor management, production scheduling, finance & logistics.
  • Research and resolve shipping & payment discrepancies, adjusting statements as necessary.
  • Maintain revised and accurate customer files, including changes in name, address, and payment terms.
  • Promptly resolve customer disputes and discrepancies.
  • Participate in improvement projects and initiatives related to broker/affiliate relationships.
  • Monitor and analyze customer feedback to identify patterns and report areas for improvement.
  • Maintain detailed records of customer interactions, assisting in the analysis of trends for continuous sales opportunities and improvement efforts.

Account Manager

UScellular
09.2018 - 12.2023
  • Applied customer payments to accounts by processing credit card transactions and account statement credits.
  • Collaborated across organizational boundaries to provide general account management, consisting of financial and tier 1 & 2 technical support.
  • Expansive knowledge of network and operating system functionalities and willingness to share such knowledge to help customers make informed technical decisions.
  • Demonstrated continuous success in a competitive sales environment.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Accounts Receivable Associate

4imprint
05.2018 - 09.2018
  • Ensured accurate record-keeping with meticulous data entry and organization of account information.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Matched purchase orders with invoices and recorded necessary information.

Education

Associate of Applied Science - Accounting

Fox Valley Technical College
Appleton, WI
05-2027

Skills

  • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and experience with numerous ERP systems such as JDE, HCL/Lotus Notes, Panther, Paycom, Oracle, PS Financials, RQ4, OMNI, TOPS, & SAP
  • I pride myself on my analytical and organizational skills, particularly with a keen eye for accuracy in numerical data
  • Ever-evolving my interpersonal communication skills by building and maintaining strong business relationships everywhere I go I believe there is something to learn from everyone
  • Strong ability to multitask and work independently in a self-directed manner, while demonstrating willingness to collaborate & work towards common goals
  • Quick adaptability to a frequently changing environment
  • Able to travel independently to support company objectives and personal development
  • 12 years of customer service/administrative experience
  • 9 years of experience prioritizing data security and management on customer and vendor accounts

Timeline

Customer Solutions Specialist

McKinley Paper & Packaging
05.2024 - Current

Account Manager

UScellular
09.2018 - 12.2023

Accounts Receivable Associate

4imprint
05.2018 - 09.2018

Associate of Applied Science - Accounting

Fox Valley Technical College

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