Abby Phillips
Riverview,FL
Summary
Dependable, flexible and well versed administrative professional looking for an Executive Assistant position. Able to multi-task and work independently or as part of a team, to achieve company goals and expectations. Skilled in client interactions and attention to details.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Americas Capital Partner
Tampa, FL
09.2021 - Current
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Escalated major issues to property manager for immediate remediation.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored common areas and grounds regularly to resolve safety hazards or unsightly groundskeeping issues.
- Tracked tenant billing, expenses and vendor payments to assist accounting.
- Addressed tenant concerns regarding rent, leasing options and maintenance requests.
- Input contracts, billing information and other data needed for monthly reports.
Property Administrator
Cushman & Wakefield
Tampa, FL
03.2017 - 01.2020
- Provide direct administrative support to senior leadership
- A/P, invoice coding, desktop deposit, sundries, bill backs
- Keep all office forms (Emergency Contacts, Physically Impaired, Safety Warden, Parking Reports, Stacking Plan, Tenant Contact
- Update electronic directory/elevator calendar
- Submit tenant/building work orders
- Schedule/coordinate meetings/special events
- Ensure prompt and accurate completion of contract and COI information
- Promoted and fostered positive relationships with tenants and clients and handled questions/complaints
- Maintained all office equipment including office copiers, computers and phones
- Managed tenant move in/move outs and loading dock schedule
- Maintained day-to-day conference room calendars
- Draft building communications and monthly newsletters
- Managed parking for building
Sr. Administrative Assistant/Sr. Patient Care Coor
United Healthcare
Tampa, FL
08.2016 - 01.2017
- Provided administrative support to senior leadership and team members
- Prepared rooms for meetings, provided catering, and set up technology
- Prepared reports, expenses, on-time completion of reports
- Completed special projects and additional duties as assigned
- Worked directly with nursing facilities to provide intake/discharge information
- Assisted with legal paperwork between nursing facility and main office
Loan Processor
BFS Capital
Tampa, FL
11.2015 - 07.2016
- Entered commercial loans into SalesForce, assisted salespeople with loans
- Performed routine clerical tasks such as faxing, copying, scanning, correspondence and filing
- Assisted Assistant Office Manager with other projects
Executive Assistant to the Director of Operations
Delta Dental Of Illinois
Naperville, IL
01.2011 - 01.2014
- Special projects and Research
- Administrative support, documentation for Department of Insurance, BBB legal subpoenas and non-regulatory consumer complaints/record requests.
- Managed overpayment process, including database maintenance, production and mailing of overpayment letters
- Professionally corresponded with members, client groups, and dentists; including reprints/claim statements, checks and other supporting documentation
- Dependably prepared and distributed client/management reports using various computer systems to source data and compile necessary management summaries
- Communicated accurately and promptly to stakeholder inquiries, gathering information for mid-level inquiries that require coordination and communication with Information Technology Department and/or other departments throughout organization
- Supported Sales Team handling administrative/clerical duties, projects and working with underwriters to assist in closing sale
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
High School Diploma -
HB Plant High School
Tampa, FL Some College (No Degree) - Excel
Rasmussen College of Illinois
Aurora, ILSkills
- MS Word, Excel, PowerPoint, Sharepoint, Outlook, Massey, Angus, Datawatch, Computrols, Yardi
- A/P, coding, desktop deposits
- Detail oriented
- Deadline driven
- Teamwork, support all levels
- Telephone and email etiquette
Timeline
Assistant Property Manager
Americas Capital Partner
09.2021 - Current
Property Administrator
Cushman & Wakefield
03.2017 - 01.2020
Sr. Administrative Assistant/Sr. Patient Care Coor
United Healthcare
08.2016 - 01.2017
Loan Processor
BFS Capital
11.2015 - 07.2016
Executive Assistant to the Director of Operations
Delta Dental Of Illinois
01.2011 - 01.2014
High School Diploma -
HB Plant High School
Some College (No Degree) - Excel
Rasmussen College of Illinois
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