Abby P. Kynaston
Summary
Results-driven retail management professional with just 8 years of customer service experience. Positive and goal-driven to get projects done in a timely manner and always open to helping others.
Developed skills in high-paced sales environment, focused on leadership, team collaboration, and customer service. Looking to transition into new field, leveraging ability to manage teams and drive results. Dedicated to applying strong organizational and communication skills to new challenges.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
Kohl's Department Store
05.2021 - Current
- Analyzed sales data to forecast sale trends in different times of the year
- Supervise associates in various projects
- Used knowledge of store inventory to assist the variety of customers
- Implemented strategies to enhance customer satisfaction and drive sales
- Worked with customers to understand concerns and rectify problems
- Ensured all closing and opening tasks were done, including but not limited to closing tills, ensuring that all money was all safely stored and inputting the end-of-day sales numbers
- Worked with Loss Prevention officers in preventing theft and updating theft reports
- Updated upper-management on employee performance
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Sales Associate
Kohl's Department Store
10.2018 - 05.2021
- Merchandised product onto the sales floor
- Assisted customers with purchases, returns, and finding items across the store
- Educated customers on the benefits of the store credit card and rewards
- Maintained cleanliness throughout the store
- Picked and packed online orders
- Assisted with price-changes throughout the store
- Helping customers over the phone
Education
Utah Valley University
Orem, UT12.2024
Skills
- Team leadership
- Training
- Communication
- Team-player
- Customer de-escalation
- Problem-solving
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Workflow management
Awards
3 time receiver of Associate of the Month, Constant positive feedback from peers and higher management on job performance, giving more responsibility, Repetitive positive feedback from customers
Timeline
Sales Supervisor
Kohl's Department Store
05.2021 - Current
Sales Associate
Kohl's Department Store
10.2018 - 05.2021
Utah Valley University