Abby Reynolds
Summary
Results-driven project manager focused on optimizing processes and enhancing organizational efficiency, skilled in diagnosing problems, and delivering scalable solutions. Experience collaborating with cross-functional international teams to drive project success, and foster innovation.
Overview
2026
2026
years of professional experience
Work History
Operations Manager, Logistics
Sothebys International Auction House
New York
2017 - Current
- Driving global initiatives to reduce over $2B in inactive inventory through targeted mail and email campaigns, in partnership with internal relationship managers to engage high-value Level 1 clients.
- Provide monthly progress updates to the Chief Operating Officer as this project is a main priority for the executive team.
- Managed and executed 15 auctions in 2024 and 2025 to liquidate abandoned inventory, resulting in $3.7M in recovered value.
- Driving process improvements to streamline inventory management and ensure timely action on property, reducing future accumulation.
- Main focus on client experience
Project Coordinator, Agency Team
KANTAR MILLWARD BROWN DIGITAL
New York
10.2016 - 11.2017
- Served as client services account lead for Zenith (Coty brands - Gucci, Sally Hansen, Vera Wang) and Starcom (Samsung) to determine scope and feasibility of projects and prepared market analysis and recommendations for clients.
Digital Operations Manager, Product and Technology
- Managed a global team of 7 people across New York, London, and Hong Kong, responsible for producing thousands of digital experiences that supported online and in-person auctions generating billions of dollars of revenue annually.
- Played a key role working with Product Developers in the global launch of a proprietary sales platform by training art specialist teams across seven international offices (New York, London, Milan, Paris, Cologne, Geneva and Hong Kong) and compiled feedback to drive ongoing technical improvements.
- Developed a cross-functional workflow enabling six internal teams (e.g., Legal and Compliance, Photography, Business Managers) to manage auctions more efficiently.
- Assisted in sales strategy to reach new brand verticals with companies such as Bang & Olufsen, Supreme, Diacore Diamonds, Luxury Handbag Consignments (such as Hermès, Chanel, etc.).
Education
Master of International Business -
Hult International Business School
London, UK08.2016
Bachelor in Marketing -
Providence College
Providence, Rhode Island05.2015
Graphic Design Summer Intensive Studies Program -
Parsons
New York, NYSkills
- Cross-functional collaboration and leadership
- Effective communication and problem-solving
- Change management implementation
- Process improvement and operational efficiency
- Client management expertise
- Forecasting and scheduling experience
Websites
Timeline
Project Coordinator, Agency Team
KANTAR MILLWARD BROWN DIGITAL
10.2016 - 11.2017
Digital Operations Manager, Product and Technology
Operations Manager, Logistics
Sothebys International Auction House
2017 - Current
Master of International Business -
Hult International Business School
Bachelor in Marketing -
Providence College
Graphic Design Summer Intensive Studies Program -
Parsons