Abby Rich
General Manager
Geneva,IL
Summary
Reliable employee seeking management and/or marketing position. Offering excellent communication and good judgment.
Dedicated entertainment service professional and lifelong comedy fan with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
General Manager
The Comedy Vault
Batavia, IL
11.2021 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified trends in customer marketplaces to develop valuable solutions.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations and contract details.
- Developed campaigns and specific marketing strategies for clients.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Monitored social media questions and comments and appropriately responded.
- Maintained high level of understanding of industry standards and trends.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Transformed video and audio recordings into digital formats for editing and archiving.
- Regulated volume level and sound quality during recording sessions.
- Prepared for recording sessions by selecting and setting up microphones.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Served as point of contact between clients and managerial staff.
- Established team priorities, maintained schedules and monitored performance.
- Supervised staff of 25 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Provided timely transportation of comedians
Office Manager
Lisenby Physical Therapy
Peoria, IL
05.2021 - 09.2021
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Processed eligibility and benefits verification and authorization requests.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Increased customer engagement through social media.
Bartender
Castles Inn
Peoria, IL
05.2021 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager/Event Coordinator
Stoney Creek Hotel & Conference Center
Rock Island, IL
05.2019 - 03.2020
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated schedules and timelines for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Managed event logistics and operations.
Education
Bachelor Of Arts - Psychology And Neuroscience
Loras College
Dubuque, IA 08.2023 - 08.2018
Skills
Effective leader
Sales expertise
Budgeting
Relationship building
Verbal and written communication
Operations management
Exceptional interpersonal communication
Contract Management
Advanced training in MS Office, Seat Engine, Toast, and ValueTec
Flexible and Adaptable
Timeline
Bachelor Of Arts - Psychology And Neuroscience
Loras College
08.2023 - 08.2018
General Manager
The Comedy Vault
11.2021 - Current
Office Manager
Lisenby Physical Therapy
05.2021 - 09.2021
Bartender
Castles Inn
05.2021 - 08.2021
Sales Manager/Event Coordinator
Stoney Creek Hotel & Conference Center
05.2019 - 03.2020