Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Abby Ringling

Wilmington,NC

Summary

Detail-oriented and organized Assistant Property Manager/ Leasing Specialist effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Drucker & Falk
06.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Enhanced operational workflows by introducing digital tools for maintenance requests and rent payments.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.

Property Manager

Apartment Dynamics
01.2023 - 06.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Assistant Property Manager

Apartment Dynamics
09.2022 - 01.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

Leasing Specialist

Hawthorne Residential
02.2022 - 07.2022
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Regularly inspected curb appeal of facilities to keep property great shape.
  • Distributed and followed up on tenant renewal notices.
  • Collected, completed and processed lease applications.
  • Kept accurate records of all resident and tenant correspondence.
  • Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
  • Created proposals, lease offers, and documents for incoming and current tenancies.

Assistant Property Manager

Mountain Crest Properties
06.2020 - 02.2021
  • Compiled maintenance and repair requests for submission to maintenance staff and reached out to local contractors for bid proposals.
  • Boosted occupancy percentage by leveraging market knowledge and successful promotional strategies.
  • Developed policies and procedures for effective property management.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Kept accurate records of all resident and tenant correspondence.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy

Leasing Consultant

Mountain Crest Properties
12.2018 - 06.2020
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Distributed and followed up on tenant renewal notices.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Greeted clients, showed apartments, and prepared leases.
  • Escalated major issues to property manager for immediate remediation.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Collected rent and tracked resident payments and information in computer system.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

Server/Hostess

Tucano’s Brazillian Grill
08.2016 - 10.2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Brazillian Grill restaurant while maintaining calm, professional demeanor.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Fitness

X-Pert Fitness
Online
10-2025

Cosmetology License - Cosmetology

Paul Mitchell The School - Colorado Springs
Colorado Springs, CO
08.2016

High School Diploma -

Liberty High School
Colorado Springs, CO
08.2014

Skills

  • Decision Making
  • Client Relations
  • Monthly Fee and Payment Collection
  • Grounds and Facility Inspection
  • Complaints Investigation
  • Maintenance Oversight
  • Data Entry
  • Property Showing
  • Relationship Building
  • Sales and Marketing
  • Multitasking and Prioritization
  • Creative and Adaptable
  • Basic Mathematics
  • Application Process Proficiency
  • Bookkeeping
  • Appointment Scheduling
  • Leasing and Sales
  • Administrative leadership
  • IT support

Additional Information

Proficient in typing.

Knowledgeable in Word, Excel, PowerPoint, Rent Manager, Yardi/Yardi Voyager, Blue Moon Software,

Pet Screening, Resman.

Timeline

Assistant Property Manager

Drucker & Falk
06.2023 - Current

Property Manager

Apartment Dynamics
01.2023 - 06.2023

Assistant Property Manager

Apartment Dynamics
09.2022 - 01.2023

Leasing Specialist

Hawthorne Residential
02.2022 - 07.2022

Assistant Property Manager

Mountain Crest Properties
06.2020 - 02.2021

Leasing Consultant

Mountain Crest Properties
12.2018 - 06.2020

Server/Hostess

Tucano’s Brazillian Grill
08.2016 - 10.2018

Fitness

X-Pert Fitness

Cosmetology License - Cosmetology

Paul Mitchell The School - Colorado Springs

High School Diploma -

Liberty High School

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