Summary
Overview
Work History
Education
Skills
Timeline
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Abby Rowley

Logan,UT

Summary

I started working at a very young age and have loved working with people since! This also helped me develop a lot of good communication and organization skills. I am very self motivated and love to find new ways to be more efficient. I have nearly 8 years of high end customer service. I’ve worked hands on and behind a desk so I have experience in a lot of different situations!

Overview

9
9
years of professional experience

Work History

Executive Assistant and Special Events

Fox Pest Control
05.2024 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.

Project Manager

Evolution Design Counter Tops
03.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.

Office Assistant

Beeline Pest Control Texas
04.2021 - 03.2022
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Maintained business records by updating customer information.
  • Answered approximately 30-40 phone calls daily and pleasantly welcomed visitors to office.
  • Identified and assessed customer needs to achieve satisfaction and meet sales targets and productivity quotas.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

CNA

Cache Valley Assisted Living
09.2020 - 04.2021
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals when necessary.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status to supervisors.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.

Training Manager

Chick-fil-A
10.2018 - 08.2020
  • Mentored team members to succeed and advance within department and company.
  • Presented training information via role playing, simulations and team exercises.

Manager

Dominos Pizza Inc.
04.2016 - 05.2018
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Assisted with training and onboarding of sales associates in store operations.
  • Supervised staff performing daily activities.

Education

Some College (No Degree) - CNA

Bridgerland Applied Technology College
Logan, UT

Some College (No Degree) - Nursing

Utah State University
Logan, UT

Skills

  • Appointment Scheduling
  • Data Entry
  • Information Confidentiality
  • Calendar Management
  • Organizing and Categorizing
  • Documentation and Reporting
  • Meeting Planning
  • Customer Service
  • Prioritizing Work
  • Verbal and Written Communication
  • Time Management
  • Issue Resolution
  • Mail Management
  • Multitasking and Prioritization
  • Service Oriented
  • Google Drive
  • Self-Motivated
  • Data Gathering
  • Materials Organization
  • Problem-Solving
  • Prioritization and Time Management
  • Attention to Detail
  • Creative Thinking
  • Editing and Proofreading
  • Project Management
  • Project Planning
  • Project planning and development
  • Project Scheduling
  • Strategic Planning
  • Schedule Management
  • Client Relations
  • Work flow planning
  • Advanced problem solving
  • Budgeting and forecasting
  • Project estimation and bidding

Timeline

Executive Assistant and Special Events

Fox Pest Control
05.2024 - Current

Project Manager

Evolution Design Counter Tops
03.2022 - Current

Office Assistant

Beeline Pest Control Texas
04.2021 - 03.2022

CNA

Cache Valley Assisted Living
09.2020 - 04.2021

Training Manager

Chick-fil-A
10.2018 - 08.2020

Manager

Dominos Pizza Inc.
04.2016 - 05.2018

Some College (No Degree) - CNA

Bridgerland Applied Technology College

Some College (No Degree) - Nursing

Utah State University

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Abby Rowley