Abby Sanders
Salt Lake City,UT
Summary
Responsible and motivated urban planning and design student seeking to gain hands-on experience and apply education in the workplace. Outgoing and friendly with strong drive to succeed. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Creator/Owner
Abbycadabby Designs Jewelry Shoppe
Salt Lake City, UT
07.2020 - Current
- Operated all social media and sales platforms.
- Designed and crafted high-quality custom jewelry to promote customer satisfaction.
- Researched current trends in fashion accessories to stay up-to-date on industry developments.
- Examined finished products to verify quality and make final adjustments to meet customers desires and enhance appearances.
- Provided excellent service to customers by identifying their needs promptly and efficiently.
Guest Services Team Lead
Utah's Hogle Zoo
Salt Lake City, UT
03.2022 - 06.2023
- Evaluated individual and team performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured that all guests were greeted promptly upon arrival and assisted with any requests or questions they may have had.
- Performed daily cashiering duties including opening and closing registers, answering phones, and selling tickets or memberships.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of customer service at all times by responding promptly to inquiries and resolving customer complaints.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated special events with other departments in order to provide an optimal experience for guests.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Office Manager
Dental and Oral Care Clinic
Clearfield, UT
01.2020 - 01.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls, emails, billing, and customer service inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Spanish-Speaking Receptionist
Mountainlands Family Health Center
Provo, UT
10.2019 - 12.2019
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chiropractic Assistant
Sanders Chiropractic and Wellness
Layton, UT
06.2015 - 08.2019
- Greeted and led patients to exam rooms, answered general questions, and prepared patients for the physician by explaining processes.
- Demonstrated, instructed, and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
- Kept patient rooms and equipment clean between services.
- Assisted with patient intake, including taking vitals such as height, weight, and blood pressure.
- Performed electric muscle stimulation and mechanical traction therapies on patients under doctor supervision.
- Performed administrative tasks such as filing patient documents, scheduling appointments, answering phones, responding to emails, and ordering supplies.
- Operated x-ray machines to administer diagnostic tests.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Education
Bachelor of Science - Urban Ecology
University of Utah
Salt Lake City, UT05-2024
Associate of Science -
University of Utah
Salt Lake City, UT08-2021
High School Diploma -
Northridge High School
Layton, UT06-2016
Master of Science - City And Metropolitan Planning
University of Utah
Salt Lake City, UTSkills
- Continuous Improvement
- Technical Troubleshooting
- Analytical Thinking
- Project Management
- Communication Skills
- Field Surveying
- Design Management
- Team Leadership and Training
- Client Relations
- Display Preparation and Presentation Delivery
- Workflow Management
- Critical Thinking
- Decision-Making
- Adobe Suite
- ArcGIS and Exploratory
- Microsoft Office
- Google Suite
- Creativity and Adaptability
- Organization and Time Management
- Friendly, Positive Attitude
- Problem-Solving and Crisis Management
Hobbies and Interests
- Received superior marks at competitions for piano, vocal performance, and acting for multiple consecutive years
- Nominated for Best Actress in Utah at the UHSMTA in 2016
- Competed at the Utah Shakespeare Festival in 2015
- 17 years of piano experience
- Some experience teaching piano lessons to young students
Languages
English
Native/ Bilingual
Spanish
Full Professional
Volunteer Work
- Volunteered at food pantries in Nevada and California, including Project Mana in Lake Tahoe
- Volunteered for a religious organization from 2017-2019
- Volunteered to teach free English and Spanish classes
- Completed a design project with students in Quito, Ecuador regarding social justice for indigenous women
- Designed a presentation for El Comite Caborrojeno Pro Salud y Ambiente in Puerto Rico regarding sustainable energy solutions.
References
References available upon request.
Timeline
Guest Services Team Lead
Utah's Hogle Zoo
03.2022 - 06.2023
Creator/Owner
Abbycadabby Designs Jewelry Shoppe
07.2020 - Current
Office Manager
Dental and Oral Care Clinic
01.2020 - 01.2021
Spanish-Speaking Receptionist
Mountainlands Family Health Center
10.2019 - 12.2019
Chiropractic Assistant
Sanders Chiropractic and Wellness
06.2015 - 08.2019
Bachelor of Science - Urban Ecology
University of Utah
Associate of Science -
University of Utah
High School Diploma -
Northridge High School
Master of Science - City And Metropolitan Planning
University of Utah
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