Abby Saunders
Warehouse Associate
Lexington,NC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Thompson Plastics
Thomasville, NC
10.2020 - 03.2021
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Acknowledged OSHA safety issues and contacted Production Manager regarding concerns and for quick resolution.
Sales Associate
Food Lion
Lexington, NC
01.2020 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared cash deposits with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed Foodlion's in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by conferring with customers to evaluate Foodlion's requirements and recommend best-fit company offerings.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Processed product returns and assisted customers with other selections.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained organized, presentable merchandise to drive continuous sales.
Department Manager
Walmart
Lexington, NC
12.2015 - 07.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased efficiency and team productivity by promoting operational best practices.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw and improved Walmart's deliveries through efficient coordination of daily operations.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed and interpreted store trends with Walmart's to facilitate planning.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Walmart's software.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed overstocking, restocking and inventory control procedures during each shift.
- Continuously encouraged all employees within the department to present positive, exemplary image to customers.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Identified and diminished performance gaps by coaching and supervising employees subordinates.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Education
High School Diploma -
South Davidson High School
Denton, NCSkills
Stocking and replenishing
undefinedTimeline
Warehouse Associate
Thompson Plastics
10.2020 - 03.2021
Sales Associate
Food Lion
01.2020 - 09.2020
Department Manager
Walmart
12.2015 - 07.2019
High School Diploma -
South Davidson High School
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