Abby Sauter
Reed,KY
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in this customer service role.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Deaconess Henderson Hospital
06.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Registered Behavior Technician
Little Star Aba
11.2023 - 06.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Nursing Assistant
Select Specialty Hospital
06.2022 - 11.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Sales Associate
Sun Tan City | Buff City Soap
03.2022 - 07.2022
- Answered phones, sold products, met monthly quotas
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
PCT (Patient Care Technician)
Deaconess Health System
06.2021 - 03.2022
- Assisted patients with daily activities, improving their comfort and quality of care.
- Supported medical staff by preparing examination rooms and ensuring equipment was sanitized.
- Improved patient outcomes by monitoring vital signs and promptly reporting changes to healthcare professionals.
- Provided compassionate care to patients, addressing their needs with attention and empathy.
Customer Service Associate
Lowe's Home Improvement
01.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Associate
Walmart
01.2019 - 01.2020
- Helping customers return or exchange items as well as handle any issues with their service they may have
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High school diploma -
Henderson Community College
Henderson, KY01.2025
High school diploma - undefined
Henderson County High School
Henderson, KY05.2021
Skills
- Customer service
- Customer Satisfaction
- Effective Communication
- Computer skills
- Math
- Writing skills
- Vital Signs
- Caregiving
- Patient Care
Timeline
Patient Care Technician
Deaconess Henderson Hospital
06.2024 - Current
Registered Behavior Technician
Little Star Aba
11.2023 - 06.2024
Nursing Assistant
Select Specialty Hospital
06.2022 - 11.2023
Sales Associate
Sun Tan City | Buff City Soap
03.2022 - 07.2022
PCT (Patient Care Technician)
Deaconess Health System
06.2021 - 03.2022
Customer Service Associate
Lowe's Home Improvement
01.2020 - 03.2021
Customer Service Associate
Walmart
01.2019 - 01.2020
High school diploma - undefined
Henderson County High School
High school diploma -
Henderson Community College
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