Abby Servantez
Mason City,IA
Summary
Multi industry HR professional with 10 years progressive experience; proven strategic background that thrives on challenge and change Results-driven Senior Human Resources Manager focused on standardizing and consolidating policies for lean and effective HR department. Dedicated to strong employee relations and high job satisfaction for workers at all levels. Promoting [Number]-year record of success cultivating positive and growth-focused work cultures to foster employee satisfaction and retention.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior HR Manager
Martin Brower
08.2023 - Current
- Serve as key member of leadership team focusing on performance management, meeting of KPIs across several departments, customer service and successful distribution of product
- Serve as project lead for enterprise wide HR competency initiative over the course of 1.5+ years
- Provided HR insight as a key contributor to TA department for several projects including full cycle pilots and ATS system integrations
- Complete employee relations investigations as Ethics Point Person for the Midwest region for 3-5 distribution centers across the US focusing on equal and fair treatment, policy interpretation and providing recommendations at the conclusion of each
- Investigation subjects also included manager level issues
- In addition to overseeing 100+ employees at the main distribution center, simultaneously serve as Senior HR leader for 2 other DCs in the Midwest region (200 non union and 370 union)
- Perform as strategic HR business partner to General Manager at 1-3 facilities in order to effectively recruit and retain top talent and maintain positive engagement
- Lead and oversee 1-4 HR support employees to ensure that local and federal laws are maintained as well as the maintenance and integrity of the HR department as a whole.
HR Manager
Martin Brower
03.2022 - 08.2023
- Serve as key member of leadership team focusing on performance management, meeting of KPIs across several departments, customer service and successful distribution of product
- Serve as project lead for enterprise wide HR competency initiative over the course of 1.5+ years
- Provided HR insight as a key contributor to TA department for several projects including full cycle pilots and ATS system integrations
- Complete employee relations investigations as Ethics Point Person for the Midwest region for 3-5 distribution centers across the US focusing on equal and fair treatment, policy interpretation and providing recommendations at the conclusion of each
- Investigation subjects also included manager level issues
- In addition to overseeing 100+ employees at the main distribution center, simultaneously serve as Senior HR leader for 2 other DCs in the Midwest region (200 non union and 370 union)
- Perform as strategic HR business partner to General Manager at 1-3 facilities in order to effectively recruit and retain top talent and maintain positive engagement
- Lead and oversee 1-4 HR support employees to ensure that local and federal laws are maintained as well as the maintenance and integrity of the HR department as a whole.
HR Director
North Iowa Cooperative
10.2020 - 03.2022
- Implementation of the first human resource department in the Cooperative's history
- Manage all human resources functions across 5 locations with 65 FTEs as HR department of 1
- Attract, recruit and on-board top talent for complex operations
- Developed modern performance evaluation and employee self-evaluation forms as well as coached and assisted department managers in disciplinary actions up to and including termination of employees
- Developed and implemented the first online orientation, safety training and onboarding process
- Conduct investigations for employee disputes/issues and provide resolution/recommendations
- Serve as benefits administrator for health, dental, retirement, flex spending, and reimbursement programs policy development and existing policy adaptations
- Serve as workers compensation administrator and co-chair of Safety Committee.
Finance/HR Manager
Industrial Piping Service, Inc.
01.2018 - 10.2020
- Processed weekly payroll for over 30 employees
- Managed employee benefits through Union dues collection and remittance
- Maintained all employee safety documentation & training through 3 different online safety platforms
- Completed annual multi-line insurance renewals including workers compensation
- Responsible for accounts payable and receivable
- Oversaw PP designation through National Board
- Worked closely with sub-contractors and project managers/customers to maintain change orders.
Professional Recruiter
QPS Employment Group
03.2016 - 08.2017
- Managed an average of 15 job orders with multiple candidates for each simultaneously across 5 states
- Identified, attracted, and placed skilled trades, engineering, and operations professionals throughout the Midwest for regular, full-time positions
- Produced over $50k in gross profits in 7 months
- Negotiated salary and benefits on behalf of candidate.
Education Coordinator
MercyONE North Iowa
12.2015 - 03.2016
- Conducted new employee orientation for 8-30 employees
- Facilitated training for nursing and ambulatory staff
- Assisted with various administrative projects for informatics team.
Director of Career Services
Kaplan University
01.2014 - 11.2015
- Enforced compliance of company and education laws and regulations within all departments
- Recruited and managed externs for required and non-required programs completed background checks, and maintained positive relationships with site managers and preceptors
- Assisted students to obtain employment through resume job search strategy development
- Advised campus director of departmental policy changes, best practices, and procedures while working to ensure efficient time management within the Career Services department
- Exceeded placement goals for 5 consecutive quarters.
Workforce Advisor
North Iowa Area Community College
10.2012 - 12.2013
- Provided case management services for over 100 clients receiving FIP
- Assisted individuals in obtaining employment and overall independence through job searches, resume development, and skill building
- Created individualized employment and/or education plans to resolve barriers to obtaining and maintaining employment
- Taught skills workshops to 5-12 individuals in order to prepare for interviews/employment
- Demonstrated in depth knowledge of state regulations regarding FIP and Iowa Workforce Development.
Education
Master of Science - Management & Human Resources
Kaplan University
Mason City, IA10.2016
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA05.2010
Skills
- Succession Planning
- Building morale
- HR policies and procedures
- HR analytics
- Employee Relations
- Recruitment strategy
- Background Checks
- Onboarding and Orientation
- Policy Development
- Retention Strategies
- Labor Relations
- Risk Management
- Legal Compliance
Credentials
Volunteer Board Member: Human Resource Association of North Iowa (SHRM Affiliate)
- Secretary, 2014; President Elect, 2015; President, 2016; VP of Membership, 2022
Iowa State SHRM Conference
- 2021 & 2022 Registration Co-Chair
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Senior HR Manager
Martin Brower
08.2023 - Current
HR Manager
Martin Brower
03.2022 - 08.2023
HR Director
North Iowa Cooperative
10.2020 - 03.2022
Finance/HR Manager
Industrial Piping Service, Inc.
01.2018 - 10.2020
Professional Recruiter
QPS Employment Group
03.2016 - 08.2017
Education Coordinator
MercyONE North Iowa
12.2015 - 03.2016
Director of Career Services
Kaplan University
01.2014 - 11.2015
Workforce Advisor
North Iowa Area Community College
10.2012 - 12.2013
Master of Science - Management & Human Resources
Kaplan University
Bachelor of Arts - Social Work
University of Northern Iowa