Abigail Shaffer
Nashua
Summary
A driven, friendly and detail-oriented person with 2+ years of experience in operations management and 7+ years of providing personable top-tier customer service; with my exceptional communication and problem-solving abilities. I am always seeking a challenging position to prove, utilize and grow my skill sets to further my knowledge and range of experiences in the workforce. I am looking to be a positive, creative and useful addition to the workplace by leveraging my skills to successfully take on and exceed at every project.
Overview
9
9
years of professional experience
Work History
Registered Behavior Technician
Kin:pathic
Nashua, NH
02.2026 - Current
- Implemented individualized behavior intervention plans to promote skill development and reduce challenging behaviors.
- Collaborated with therapists to conduct assessments and monitor client progress towards therapeutic goals.
- Utilized data collection tools to track behavioral interventions and analyze trends for continuous improvement.
- Developed and executed engaging activities to enhance social skills and communication among clients.
General Manager
Auntie Anne's
Nashua, NH
08.2025 - 10.2025
- Reviews financial information and monitored budget to ensure efficient operation and that expenditures stay within budget.
- Executed comprehensive cleaning and organizational tasks for both interior and exterior areas, aligning with established brand and company guidelines.
- Created and optimized weekly schedules to ensure compliance with sales forecasts and labor targets.
Reservations Agent
Beauport Hospitality
Gloucester, MA
02.2025 - 06.2025
- Developed and maintained strong relationships with key clients, leading to repeat business and increased revenue
- Maintained up-to-date knowledge of hotel weddings, policies, rates, packages, promotions, and local attractions to provide accurate information to guests during the booking process
- Resolved customer issues or complaints regarding reservations promptly and effectively
- Maintained accurate records of all reservations, cancellations, modifications, and no-shows; generated personal reports for analysis
Assistant General Manager
Hounds Town Zephyrhills
Zephyrhills, FL
11.2022 - 02.2025
- Accountable for all day-to-day facility operations
- Comprehensive knowledge of computer system, facility systems, vendor contacts and operation, along with extensive knowledge of clients coming in and out of the facility
- Provide training that demonstrates and upholds the company/service standards
- High level of commitment to the facility, customer and dogs with a deeper understanding of canine behavior and veterinary issues
Crew Trainer
Chipotle
Zephyrhills, FL
10.2021 - 11.2022
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
- Trained new employees and assisted manager on shift by delegating responsibilities and aiding in the completion of tasks that create a clean, effective and efficient workplace
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
- Delivered the most sought-after customer experience by politely and attentively tending to customers with swiftness
Crew Trainer
Culver's
Zephyrhills, FL
05.2017 - 02.2021
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
- Maintained machines cleanliness and proper supply levels for production
- Utilized a point-of-sale system (POS) and provided exceptional customer service
Teacher
Einstein Learning School
Zephyrhills, FL
07.2020 - 11.2020
- Prioritized creating and maintaining a safe, inclusive, and welcoming classroom environment for all students to thrive
- Maintained open communication with parents on their child's progress and milestones, leveraging a mix of mobile apps and in-person discussions
- Planned, prepared and taught engaging lesson plans that promote childhood development and learning
- Managed classroom behavior effectively using positive reinforcement techniques
Education
Bachelor's Degree - Sports Business
Saint Leo University
High School Diploma -
Zephyrhills High School
Zephyrhills, FL06-2019
Skills
- Adaptability
- Creativity
- Communication
- Hospitality
- Organization
- Professional Networking
- Project Planning
- Problem Solving
- Crisis management
Timeline
Registered Behavior Technician
Kin:pathic
02.2026 - Current
General Manager
Auntie Anne's
08.2025 - 10.2025
Reservations Agent
Beauport Hospitality
02.2025 - 06.2025
Assistant General Manager
Hounds Town Zephyrhills
11.2022 - 02.2025
Crew Trainer
Chipotle
10.2021 - 11.2022
Teacher
Einstein Learning School
07.2020 - 11.2020
Crew Trainer
Culver's
05.2017 - 02.2021
Bachelor's Degree - Sports Business
Saint Leo University
High School Diploma -
Zephyrhills High School