Abby Smith
Nashville,TN
Summary
Ability to establish strong customer relationships and effectively identify customer needs. Proven track record of meeting and exceeding objectives.
Overview
5
5
years of professional experience
Work History
Office Coordinator
Hilton Home2 Suites Nashville Vanderbilt
08.2022 - 12.2023
- Coordinating bookings such as group reservations and banquets/meetings as our main point of contact
- Creating special system rate plans and delegating request for group reservations
- Coordinating all banquet orders and meeting set ups
- As the main point of contact I am responsible for all billing and corrections.
Front Office Supervisor
Home 2 suites
12.2021 - 08.2022
- Providing and teaching customer service among other hotel related admin duties such as billing corrections and conflict resolution
- Delegating maintenance and housekeeping assignments when needed.
Front Desk Agent
Home2 Suites- Hilton Garden Inn Nashville Vanderbilt
04.2021 - 12.2021
- Customer service and conflict resolution
- Reporting directly to FOM
Personal Care Assistant
At Home healthcare of Middle Tennessee
02.2019 - 03.2020
- Assisting with every day task that have become unmanageable due to age or disability.
Education
Jackson Co High School
McKee, KYSkills
- Time management
- Organizational skills
- Phone etiquette
- Office experience
- Conflict management
- Project Coordination
- Contract coordination
- Office Administration
Timeline
Office Coordinator
Hilton Home2 Suites Nashville Vanderbilt
08.2022 - 12.2023
Front Office Supervisor
Home 2 suites
12.2021 - 08.2022
Front Desk Agent
Home2 Suites- Hilton Garden Inn Nashville Vanderbilt
04.2021 - 12.2021
Personal Care Assistant
At Home healthcare of Middle Tennessee
02.2019 - 03.2020
Jackson Co High School