Abby Stephan
East Troy,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
14
14
years of professional experience
Work History
Lead Infant Teacher
Kids Connection Child Care
10.2022 - Current
- Promoted development of social, emotional, and communication skills in infants
- Fostered language development in infants by incorporating sign language instruction into daily interactions and teaching routines
- Enhanced infant development by implementing age-appropriate activities and lessons
- Developed strong relationships with parents by maintaining open communication channels and providing regular updates on their child''s progress
- Enhanced overall classroom management efficiency by streamlining processes such as attendance tracking, diaper changes, snack distribution, and activity setup
- Ensured a safe and nurturing environment for infants by adhering to strict safety protocols and guidelines
- Maintained accurate records of each infant''s developmental milestones, achievements, and areas for improvement
Sales Support Administrator
J.F. Ahern
07.2018 - 09.2020
- Completed weekly payroll for Fire Protection field employees
- Proof reading/formatting proposals
- Sending proposals out to customers
- Updated CRM data base when proposals get sent out, awarded or denied
- Prepared weekly CRM and Penta reports for the sales team
- Prepared monthly commission reports for field and office employees
- Prepared monthly metric reports for the entire office
Front Desk Receptionist
J.F. Ahern
11.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Completed weekly payroll for Fire Protection field employees
- Managed UPS and USPS incoming and outgoing mail daily
- Ordered and stocked supplies for entire office
Y BASE Site Supervisor/Lead 4K Teacher
Southwest YMCA
08.2017 - 10.2017
- Created and lead activities for 40 children that range between 4-11 years old
- Supervised/evaluated Y BASE staff members that worked with the children
- Communicated with families about behaviors of their children
- Knowledgeable about all of the children's allergies, disabilities, medications, and behaviors
- Emailed parents about their child's enrollment and how much money they owed
- Audited child/staff files and kept them organized
- Created a curriculum for the 4K students and prepared activities to get them ready for kindergarten
Lead Summer Camp Counselor
Bloomington YMCA
05.2017 - 08.2017
- Facilitated smooth transitions between activities by ensuring all necessary equipment was prepared in advance
- Fostered a positive environment by promoting teamwork, respect, and inclusivity among campers and staff
- Collaborated with fellow counselors to plan and execute daily schedules, special events, and field trips for optimal camper enjoyment
- Served as a role model for younger campers by demonstrating responsible behavior, good sportsmanship, and active engagement in activities
- Organized and guided group activities by leading, coaching, and participating with campers
Lead After School Teacher/Lead 4K Teacher
Lakeview YMCA
09.2016 - 05.2017
- Responsible for 30 kindergarten and first grade students during the after school program and 30 students during Pre-K
- Created, prepared and lead educational and social activities
- Organized activities to teach preschool children foundational learning skills such as letters and numbers
- Communicated with parents and staff to discuss educational policies, activities and students' learning and behavioral problems
- Established positive relationships with students and families
Youth Development Intern
Lakeview YMCA
06.2016 - 09.2016
- Helped oversee the summer day camps
- Created files for all the counselors and kept track of their certification records
- Organized/looked over before and after school files for the students that were going to be attending and made sure they were all properly registered for the school year
- Created rosters each week for the ten different camp groups
- Other tasks that I completed were given by the supervisor on a daily basis
Waitress
Mugsy's Pub
10.2014 - 04.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Presented menus to patrons promptly after seating and answered questions about menu items while making recommendations upon request
Events Intern
Palace Events
05.2015 - 08.2015
- Created itineraries and quotes for customers
- Interacted with customers for weddings and other events they were hosting
- Set up event halls for the wedding receptions
Golf Assistant
The Den at Fox Creek
07.2014 - 11.2014
- Ran the concession stand/ cash register
- Fostered a welcoming atmosphere by greeting all guests and members with a professional demeanor and promptly addressing their inquiries or concerns.
- Enhanced member experience by providing exceptional customer service and support during golf outings and events.
- Optimized tee time scheduling by utilizing reservation software systems for efficient booking processes.
- Handled clerical and cashier work inside clubhouse to assist players.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
Assistant Teacher
Little Jewels Learning Center
06.2013 - 09.2014
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Worked with teachers to design lesson plans and coordinate activities for classes
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum
Student Teacher
Heartland Community College Child Development Lab
08.2010 - 09.2013
- Cared for 20+ children ranging from 6 weeks old to 4 years old
- Arranged classroom to be a safe environment for children
- Worked with classroom teacher to learn about current standards and best practices
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code
Education
Bachelor of Science - Parks & Recreation Administration
Illinois State University
05-2016
Associate of Arts -
Heartland Community College
Normal08-2012
Skills
- Strong work ethic
- Customer service
- Time management
- CPR and first aid
- Efficient under pressure
- Supply inventory
- Strong computer skills
- Excel proficiency
- Interpersonal and written communication
- Approachable
- Documentation and reporting
Timeline
Lead Infant Teacher
Kids Connection Child Care
10.2022 - Current
Sales Support Administrator
J.F. Ahern
07.2018 - 09.2020
Front Desk Receptionist
J.F. Ahern
11.2017 - 07.2018
Y BASE Site Supervisor/Lead 4K Teacher
Southwest YMCA
08.2017 - 10.2017
Lead Summer Camp Counselor
Bloomington YMCA
05.2017 - 08.2017
Lead After School Teacher/Lead 4K Teacher
Lakeview YMCA
09.2016 - 05.2017
Youth Development Intern
Lakeview YMCA
06.2016 - 09.2016
Events Intern
Palace Events
05.2015 - 08.2015
Waitress
Mugsy's Pub
10.2014 - 04.2016
Golf Assistant
The Den at Fox Creek
07.2014 - 11.2014
Assistant Teacher
Little Jewels Learning Center
06.2013 - 09.2014
Student Teacher
Heartland Community College Child Development Lab
08.2010 - 09.2013
Bachelor of Science - Parks & Recreation Administration
Illinois State University
Associate of Arts -
Heartland Community College
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