ABBY STILLWAGON
Cafe Nai
JBER
1
Certification
7
years of professional experience
Dedicated professional with experience in behavioral health and customer service, skilled in building rapport, managing challenging situations, and providing compassionate, client-centered support. Strong communicator with a proven ability to remain calm under pressure while meeting individual needs and maintaining high service standards.
Work History
Barista
6 Months- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Managed inventory levels, ensuring timely restocking of supplies and reducing waste.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Community Support Partner
1 Year 10 Months- Maintained detailed records of client progress while adhering to confidentiality regulations.
- Assisted clients in developing insight into their own behavior by exploring current relationships, past experiences, and future goals.
- Coached individuals on how they can manage difficult emotions like anger or sadness without resorting to destructive behaviors.
- Intervened in crisis situations to deescalate and resolve crisis.
Bartender/Server
7 Months- Developed strong relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Educated customers on beer selections and flavor profiles.
Barista
3 Years 10 Months- Welcomed customers and answered questions regarding menu items and preparation methods.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated strong organization skills while stocking inventory or prepping ingredients for drinks.
Education
Bachelor of Science (B.S) - Family and Human Development, minor in Sociology
Associate in Arts (A.A)
Skills
Crisis Intervention
Effective communication
Reliability
Active listening
Time management
Empathy
Certification
Certified Peer Counselor, Nonviolent Crisis Intervention, and First Aid/CPR
Interests
Traveling
Reading
Fitness
Karaoke
Jewelry making
ADDITIONAL INFORMATION
Starbucks employee of the quarter (Spring of 2022)
Timeline
Barista
Cafe Nai
03.2026 - CurrentRead More
Community Support Partner
Compass Health
03.2024 - 01.2026Read More
Bartender/Server
Penn Cove Brewery
06.2023 - 01.2024Read More
Barista
Starbucks
08.2019 - 06.2023Read More
Everett Community College
Associate in Arts (A.A)
Read More
Arizona State University
Bachelor of Science (B.S) from Family and Human Development, minor in Sociology
Read More