Successful owner with more than 15 years’ experience in sales analysis, marketing strategies, customer relations, and project management. Effective management of end-to-end operations. Leadership skills include coaching and motivating individuals to reach their highest potential.
Overview
38
38
years of professional experience
Work History
Compliance Secretary
Plaster Worxs, Inc
08.2023 - Current
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files and financial data.
Maintain and deliver to General Contractors the daily employee work report documents for all Public Works projects
Daily company invoice processing and monthly reconciling
Responded to emails and other correspondence from General Contractors to facilitate communication and ensure compliance to State regulations regarding Public Works projects.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally
Supported project management activities, contributing to timely completion of key initiatives
Maintain detailed administrative processes and procedures to drive efficiency and accuracy.
Owner
Taylor's Vintage Design
08.2012 - Current
Led the development and refinement of Taylor's Vintage Design portfolio and strategy
Managed end to end business operations including inventory, merchandising, brand planning, and strategy.
Sustained sales of $35k per year
Forecasted market conditions to manage product, inventory, pricing, and emerging trends
Built and fostered relationships with key clients and vendors
Dining Room Floor Manager /Director of Reservation Sales
Buck Owens Crystal Palace
07.1996 - 12.1998
Contributed to successful launch of innovative concept Dinnerhouse / Museum/Theatre for national country music artist, Buck Owens including hiring and training Dining Room and Retail staff, development, and profit analysis of menu items, purchasing and inventory management.
Responsible for daily operations of hiring, training and maintaining retail and dining room staff of 60
Hostess / Concierge to incoming clients of Buck Owens Productions,including several National Country Music Artists, while maintaining the integrity of Buck Owens Productions Inc through customer relations.
Responsible for evaluation of customer service levels and developing new standards to exceed customer expectations.
Developed and maintained reservations department to handle tours, retail sales, reservations, and corporate bookings
Sales /Marketing Consultant
KWBR ( KBEAR 95.3)
08.1993 - 07.1995
Contacted customers and prospects to generate new business to achieve company growth goals.
Built professional sales presentations to promote services to groups of potential customers.
Prospected new sales leads from directories, referrals and partners.
Prepared pricing agreements and contracts to close sales.
Center Manager
Nutri System Weight Loss Center
10.1990 - 06.1993
Supervised the staffing and training of all areas of personnel: Management, Sales, Nursing, Customer Service Representatives, and Counselors
Developed and implemented business plans to maximize profitability and assisted in marketing plans
Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Achieved corporate goals for center revenue by generating strong sales, and client retention
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Responsible for Coaching / mentoring personnel, payroll, stat analysis, and food inventory
Sales Consultant
Nutri System Weight Loss Center
03.1987 - 10.1990
Responsible for scheduling 80% of all incoming leads, performing sales consultations, with prospective clients. -Maintained 80% closing ratio
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Nutri System Highest sales Volume , 1989
Nutri System Outstanding Customer Service Award, 1992
Nutri System Rookie Manager of the Year, 1993
Education
English / Political Science
Cal State Hayward
Hayward, CA
Skills
Operational Analysis
Annual Planning
Change and Growth Management
Employee Motivation and Performance
Timeline
Compliance Secretary
Plaster Worxs, Inc
08.2023 - Current
Owner
Taylor's Vintage Design
08.2012 - Current
Dining Room Floor Manager /Director of Reservation Sales