Abby Thornton

Book appointments, answer phones, greet clients, go over health history and educated about health and wellness, delivered massage techniques,deliver reading sessions, re-book or follow up, personal marketing, delivered sound therapy in individual and group sessions, taught classes in Reiki Japanese Healing Arts and Connecting to the Higher Self, and Akashic Records.

• Managed customer relations on ongoing basis to maximize customer retention.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Made customers aware of current and new programs and services.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Prepared potted plants and bouquets based on customer requirements.
• With clients discussed special occasion floral designs for weddings, funerals, and other events.
• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Acted as a team leader of the massage therapy offerings, trained staff, attended marketing trainings and implemented new programs, delivered massage therapy, client education, answer phones, do booking for all practitioners, collections and billing for clinic patients, customer service.

Delivered massage therapy and body treatments, trained staff, belonged to BNI group on behalf of spa, did chair massage events, made aromatherapy blends, support to owners and staff.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.