Abby Totten
Seattle ,WA
Summary
Self-starting problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Consultant
Robert Half
02.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency while clearing the way to overcome year end obstacles.
- Identified areas of improvement for clients operations, implementing targeted solutions to increase productivity.
- Implemented best practices to optimize clients organizational performance, leading to improved operational efficiency.
Operations Manager
Greater Eastside Remodel, LLC
03.2023 - 01.2024
- Implemented all start up company processes including new QBO online account, AP and AR/client billing process and filing systems.
- Implemented team calendar, subcontractor job tracking and account ledgers, digitalization/share drive, employee time tracking and payroll processes. Processed payroll and associated taxes.
- Oversaw CRM software conversion from Jobber to Builder Trend and Quickbooks integration. Built mapping and job costing outlines from the ground up, maintained throughout year 1.
- Tracked Google LSA ad analytics and allocated appropriate funds to marketing campaigns according to monthly budget restrictions.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Staff Accountant
Omni Pactice Group
02.2021 - 03.2022
- Full charge bookkeeping for a team of 15 Real Estate Agents
- HR, onboarding, payroll & associated tax filings
- B&O tax filings, GL & E&O insurance coordination, new licenses & entities
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
- Tracked funds, prepared deposits and reconciled accounts.
Office Manager
Bellan Construction
04.2017 - 07.2020
- AP, AR, bank reconciliations, EOY duties
- HR, onboarding, benefits coordination, payroll & associated tax filings
- Vendor & subcontractor coordination, client billing, rent processing for 3 apartment complexes
Executive Assistant to the Chief Executive Officer
Geraldine Laybourne
08.2016 - 02.2017
- Optimized scheduling efficiency by coordinating meetings, restaurant reservations and appointments for a well-known serial entrepreneur in media/technology.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Arranged multifarious local and international travel arrangements for four separate boards.
Office Manager
Rhodes Architectural Stone
01.2015 - 03.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed subcontractors, vendors & materials contracts
- General bookkeeping
- Processed Resale permits, purchase orders, and construction liens
- Coordinated daily LTL freight shipments, marketing materials/samples
Education
High School Diploma -
South Kitsap Highschool
Port Orchard, WAAssociate of Science - Business
Seattle Central Community College
Seattle, WASkills
- Office Management
- Bookkeeping
- Payroll Administration
- SAGE CRE 300, Quickbooks
- MS Office Suite
- Organizational Management
- Business Development
- Contract Management
- Operations Management
- Staff Training
- Building and Facility Management
- Cost Accounting
- Travel Coordination
- Jobber, BuilderTrend, general CRM's
Timeline
Operations Manager
Greater Eastside Remodel, LLC
03.2023 - 01.2024
Consultant
Robert Half
02.2023 - Current
Staff Accountant
Omni Pactice Group
02.2021 - 03.2022
Office Manager
Bellan Construction
04.2017 - 07.2020
Executive Assistant to the Chief Executive Officer
Geraldine Laybourne
08.2016 - 02.2017
Office Manager
Rhodes Architectural Stone
01.2015 - 03.2016
High School Diploma -
South Kitsap Highschool
Associate of Science - Business
Seattle Central Community College