Abby Tucker
Reynoldsburg
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Does well in fast-paced environment. Several years of customer service experience.
Overview
9
9
years of professional experience
Work History
Registered Veterinary Technician
National Veterinary Associates
05.2021 - Current
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Conducted dental cleanings under anesthesia, improving oral health outcomes for patients.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
Cashier
Lowe's
05.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista Shift Supervisor
Starbucks, Barista
08.2016 - 03.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Associate of Applied Science - Veterinary Science
Columbus State Community College
Columbus, OH05-2021
Skills
- Client education
- IV catheter placement
- Animal nursing
- Medication dispensing
- Animal restraint
- Emergency care
- Cash handling accuracy
- Drink preparation speed
- Scheduling coordination
- Adaptability to change
- Customer service
- POS system operation
Timeline
Registered Veterinary Technician
National Veterinary Associates
05.2021 - Current
Cashier
Lowe's
05.2020 - 05.2021
Barista Shift Supervisor
Starbucks, Barista
08.2016 - 03.2020
Associate of Applied Science - Veterinary Science
Columbus State Community College
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