ABBY VAN STONE
River Falls
Summary
Compassionate and detail-oriented professional with extensive experience in care coordination, documentation management, and family support. Committed to delivering precise, timely, and trauma-informed administrative and case support. Brings strong organizational and communication skills to ensure efficient case processing, reliable follow-through, and collaborative teamwork that promote child safety and family well-being within Washington County’s mission of protecting and strengthening families.
Overview
14
14
years of professional experience
Work History
Complex Imaging Scheduler II
M Health Fairview
Saint Paul
07.2024 - Current
- Coordinated multidisciplinary care for families and providers, ensuring timely access to essential services and supports.
- Maintained detailed case documentation and verified compliance with policy, insurance, and medical standards.
- Applied trauma-informed communication to support families navigating stress and uncertainty.
- Collaborated across departments to remove service barriers and promote continuity of care.
Foster
Coco’s Heart Dog Rescue
09.2020 - Current
- Coordinated medical care, gathered documentation, and tracked case details for foster animals awaiting adoption.
- Acted as liaison between rescue staff, veterinarians, and adopters — ensuring communication and care continuity.
- Maintained organized case notes and care documentation for each animal, mirroring case management practices in human services.
Team Coordinator
M Health Fairview
04.2022 - 07.2024
- Served as primary contact for families and service providers, facilitating communication and resolution of care challenges.
- Supported vulnerable populations by advocating for access to appropriate resources and services.
- Maintained accurate records and ensured confidentiality in accordance with HIPAA and organizational standards.
- Trained and mentored staff to ensure consistent, family-centered service delivery.
Guest Teacher
Teachers on Call
10.2018 - 06.2019
- Maintained safe and structured classroom environments for diverse student populations.
- Built positive relationships with students and staff to foster learning continuity.
- Adapted to different classrooms and student needs, reinforcing flexibility and resilience.
ELL Volunteer
Westside Elementary
River Falls
11.2017 - 06.2018
- Supported English Language Learners in writing, math, and other subjects.
- Adapted teaching methods to meet individual student needs.
- Built trust and rapport with students while reinforcing learning goals.
Sales Associate
Gap Inc.
08.2016 - 02.2018
- Assisted customers in identifying needs and finding appropriate products.
- Ensured organized and stocked sales floor and fitting rooms.
- Collaborated with management team to ensure smooth store operations.
Administrative Assistant
LTK Engineering Services
07.2011 - 12.2014
- Prepared reports, records, and communications for staff and clients.
- Scheduled meetings and maintained office calendars.
- Supported office operations and coordinated with visiting staff to ensure smooth workflows.
Education
Bachelor of Science - Psychology
University of Wisconsin
River Falls, WI01.2008
Skills
- Trauma-informed communication and advocacy
- Case documentation and compliance
- Collaborating with interdisciplinary teams
- Proficiency with Epic Systems
- Proficiency with MyChart
- Proficiency with Salesforce CRM
- Electronic Health Record Management
- Applying HIPAA guidelines in sensitive communications
- Microsoft Office Suite
- Windows operating systems
- IOS operating systems
- Strong time management and organizational skills
Volunteer Experience
- Foster, Coco’s Heart Dog Rescue, 09/01/20, Present, Coordinated medical care, gathered documentation, and tracked case details for foster animals awaiting adoption., Acted as liaison between rescue staff, veterinarians, and adopters — ensuring communication and care continuity., Maintained organized case notes and care documentation for each animal, mirroring case management practices in human services.
- ELL Volunteer, Westside Elementary, River Falls WI, 11/01/17, 06/01/18, Supported English Language Learners in writing, math, and other subjects., Adapted teaching methods to meet individual student needs., Built trust and rapport with students while reinforcing learning goals.
Timeline
Complex Imaging Scheduler II
M Health Fairview
07.2024 - Current
Team Coordinator
M Health Fairview
04.2022 - 07.2024
Foster
Coco’s Heart Dog Rescue
09.2020 - Current
Guest Teacher
Teachers on Call
10.2018 - 06.2019
ELL Volunteer
Westside Elementary
11.2017 - 06.2018
Sales Associate
Gap Inc.
08.2016 - 02.2018
Administrative Assistant
LTK Engineering Services
07.2011 - 12.2014
Bachelor of Science - Psychology
University of Wisconsin