Abby Vasquez
Oxnard,CA
Summary
Accomplished Medical Front Office Coordinator with a proven track record at Dr. James D. Woodburn, II and III, enhancing patient satisfaction, service quality across various environments. Highly dependable, ethical and reliable support to multiple office operations. Skilled in patient scheduling and fostering positive relationships, Work effectively independently and with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Medical Front Office Coordinator
Dr. James D. Woodburn, II and III
11.2001 - 08.2024
- Maintained a well-organized front office and patient waiting room environment, contributing to a positive patient experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, collected copays and payments.
- Scheduled, coordinated and confirmed appointments and meetings effective 2012 to present, using ALL SCRIPTS PM (Electronic Practice Management) and EHR (Electronic Health Record).
- Efficient and professional patient registration and check out.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist, radiology procedures, surgery scheduling or treatment plans as needed.
- Prior to 2012, Previously preparing charts before patients visit.
- Developed and maintained positive relationships with patients, providers to promote a caring & hospitable environment.
- Developed and maintained patient recalls scheduling imaging and then to arrange follow up visits with provider
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Maintenance of patient and insurance companies balances and appeals, process payments from patients & insurances.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Maintenance of office fax, copiers, scanners; ordering front office business supplies.
Front Desk Receptionist
Island View Gastrointestinal Associates (IVGA)
05.1996 - 10.2001
- Delivered outstanding first impressions by warmly greeting visitors for 6 medical providers upon arrival at the front desk while initiating the check-in process.
- Collected copays and payments, providing efficient and professional front desk services
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings using reservation software, reducing conflicts.
- Supported administrative tasks such as data entry, filing and document preparation for more efficient office workflow.
- Managed high-volume phone 50+ calls daily, directing inquiries to appropriate personnel for prompt resolution.
Education
General Studies
Ventura College
Ventura, CAConversational Spanish
Ventura Adult And Continuing Education
Ventura, CA10.2018
High School Diploma -
Leonardtown High School
Leonardtown, MD05.1991
Skills
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Insurance Radiology and Surgery
- Adaptability and Flexibility
- Attention to Detail
- HIPAA Compliance
- Appointment management
- Coding knowledge
- Medical Office Procedures
- Radiology Procedure Scheduling
- Maintaining business and cleaning supplies
- Time Management
Volunteered 2005-2015 Montalvo Elem. School. Enjoy learning and speaking Spanish
Enjoyed volunteering at both of my daughter's classes throughout their elementary years, assisted other teachers as time permitted. Total 5 years of Spanish in high school, college, adult continuing education and 1+ year of Duolingo.
Timeline
Medical Front Office Coordinator
Dr. James D. Woodburn, II and III
11.2001 - 08.2024
Front Desk Receptionist
Island View Gastrointestinal Associates (IVGA)
05.1996 - 10.2001
General Studies
Ventura College
Conversational Spanish
Ventura Adult And Continuing Education
High School Diploma -
Leonardtown High School
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