Abby Vozenilek
Mount Vernon
Summary
Professional sales professional with strong background in driving revenue growth and fostering client relationships. Demonstrates expertise in strategic planning, negotiation, and communication. Known for exceptional team collaboration and adaptability in dynamic environments. Consistent track record of meeting and exceeding sales targets through innovative solutions and customer-focused strategies.
Overview
22
22
years of professional experience
Work History
Key Account Sales Consultant
MSC Company
09.2022 - Current
- Spearheaded implementations of inventory management programs, improving efficiency by 30%, while driving strategic initiatives from conception to completion.
- Cultivated and nurtured strong relationships, resulting in high satisfaction ratings, and improved customer retention.
- Analyzed business performance by conducting quarterly customer improvement reviews and identifying key trends and data insights to strengthen business strategies.
- Designed and implemented account penetration strategies, expanded revenue streams, and consistently exceeded sales targets, growing annual sales revenue by 20%.
- Fostered cross-functional partnerships with internal and external teams, including metalworking specialists, supplier representatives, and business development teams, to optimize customer solutions and enhance business opportunities.
IMS/Prism Support Level II
Deco Tool Supply an MSC Company
01.2019 - 09.2022
- Installation of auxiliary machines at existing customers, and a large vending project for a new customer, i.e. Entire tool cribs, plus vending machines, around the plant floor.
- Strong customer relationships increased sales by 25%.
- Comfortable identifying tooling with confidence.
- Importing data in CribMaster, running reports, and customizing reports for customers.
- Adding items and editing data in CribMaster.
- Conducted break-fixes on CribMaster and Control Point vending equipment.
- Worked effectively in fast-paced environments.
Customer Service Associate
Deco Tool Supply an MSC Company
07.2012 - 01.2019
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Increasing customer loyalty by demonstrating excellent customer service skills, and my ability to defuse unpleasant situations.
- Providing employee training to warehouse, customer service associates, and clerical workers.
- Stepping up as an organized leader, taking on supervisor/manager roles as needed on multiple occasions.
- Quoting and keying orders, issuing credits and returns, and handling all the logistics involved in processing orders, with a high level of proficiency.
- Managed order processing and fulfillment, ensuring timely delivery of products to clients.
Specialist (E3)
United States Army National Guard
05.2004 - 05.2012
- Served as a Multichannel Transmission System Operator Maintainer (25Q).
- Worked directly on multichannel equipment, performing maintenance checks on security devices, antennas, vehicles, power generators, and associate's equipment.
- Analyzed Bit/Bite diagnostics in order to isolate faults.
- Provided leadership to lower-enlisted soldiers by setting an honorable example, conducting training, and facilitating team-building skills.
- Veteran of Iraq war deployment in 2006
Education
Associate of Applied Science Degree - CAD Mechanical Engineering Technology
Kirkwood Community College
Cedar Rapids05.2008
Skills
- Client account management
- Customer engagement strategies and improvement
- Sales strategy development
- Inventory management
- Performance analysis expertise
- Technical support analysis
- Procurement vendor oversight
- Project implementation
- Leadership, mentoring and employee training
- Proficient Profit21, AS400, Salesforce and WebSoe
- CribMaster Inventory Management
- Control Point Inventory Management
- Proficient in Microsoft Word, Excel, and Powerpoint
Timeline
Key Account Sales Consultant
MSC Company
09.2022 - Current
IMS/Prism Support Level II
Deco Tool Supply an MSC Company
01.2019 - 09.2022
Customer Service Associate
Deco Tool Supply an MSC Company
07.2012 - 01.2019
Specialist (E3)
United States Army National Guard
05.2004 - 05.2012
Associate of Applied Science Degree - CAD Mechanical Engineering Technology
Kirkwood Community College