Abby Walsh
South Lake Tahoe,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Beverage Server
Harrah's & Harveys Lake Tahoe
South Lake Tahoe, California
09.2024 - Current
- Served beverages promptly to enhance guest satisfaction and dining experience.
- Trained new servers on beverage menu and customer service standards effectively.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Maintained cleanliness and organization of beverage service areas throughout shifts.
- Resolved guest concerns swiftly to maintain a positive atmosphere in the establishment.
Fine Dining Server
Luciano's Italian Cuisine
Elko, NV
03.2024 - 06.2024
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Promoted additional menu items or special offers as appropriate.
- Took orders for food and beverages in a professional manner.
- Greeted guests upon arrival and escorted them to their assigned tables.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Processed payments promptly at the end of meal service period using POS terminals.
- Assisted other servers when needed during peak periods.
- Provided menus, explained daily specials, and answered questions about menu items.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Barback/Bartender
5 Star Saloon
Reno, NV
02.2021 - 08.2023
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Organized bottles and cans on shelves according to brand or type.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Consistently checked inventory levels and communicated needs to management team.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
Prepared Foods Team Member
Whole Foods Market
Reno, NV
01.2019 - 05.2020
- Monitored temperature control systems to ensure proper storage conditions for prepared foods products.
- Responsible for stocking shelves with prepared foods products.
- Ensured all food safety and sanitation guidelines were followed.
- Conducted regular inventory of freshness and expiration dates of items in the prepared foods section.
- Accurately weighed items when packaging them for sale.
- Performed opening and closing procedures including cleaning counters and equipment.
- Trained new team members on store operations related to the prepared foods department.
- Delivered exceptional service to meet customers' prepared foods needs.
- Filled hot case and rotated stock for maximum sales and consumer safety.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Removed trash and cleaned kitchen garbage containers.
Barista/Cashier
Starbucks
Reno, NV
09.2018 - 12.2018
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
Cashier/Bagger
Mar-Val Food Stores
Valley Springs, CA
08.2017 - 09.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Prep Cook/Head Busser
Mamas Pizza
Tucson, AZ
11.2015 - 05.2017
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Measured ingredients accurately using measuring cups and spoons.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Trained new employees on proper techniques of preparing meals safely.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Sahuaro High School
Tucson, AZSkills
- Teamwork and Collaboration
- Quality Control
- Facility Cleaning
- Customer Service
- Safe Food Handling
- Problem-Solving
- Flexible Schedule
- Menu Memorization
- Time Management
- Service Bar Restocking
- POS System Operation
References
References available upon request.
Timeline
Beverage Server
Harrah's & Harveys Lake Tahoe
09.2024 - Current
Fine Dining Server
Luciano's Italian Cuisine
03.2024 - 06.2024
Barback/Bartender
5 Star Saloon
02.2021 - 08.2023
Prepared Foods Team Member
Whole Foods Market
01.2019 - 05.2020
Barista/Cashier
Starbucks
09.2018 - 12.2018
Cashier/Bagger
Mar-Val Food Stores
08.2017 - 09.2018
Prep Cook/Head Busser
Mamas Pizza
11.2015 - 05.2017
High School Diploma -
Sahuaro High School