Summary
Overview
Work History
Education
Skills
Timeline
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ABBY WHITTAKER

Sulphur,LA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Office Manager

Angelico Construction Company
08.2022 - 09.2023
  • Optimized organizational systems for payment collections, AP/ AR, deposits and recordkeeping using QuickBooks
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Worked directly with Project Manager's to help produce information for bids and new upcoming projects
  • Worked independently in fast-paced environments while meeting productivity and quality expectations
  • Developed and maintained successful relationships with vendors, suppliers and contractors
  • Updated reports, managed accounts, and generated reports for company database
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Administrative Assistant

The Broussard Group
02.2021 - 08.2022
  • Executed record filing system to improve document organization and management
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.

Office Administrator

Abraxas Youth and Family Services
11.2018 - 01.2020
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.

Front Desk Associate

Gold's Gym/One Life Fitness
08.2016 - 10.2018
  • Created and maintained monthly schedules for work staff
  • Greeted guest in person and on phone; answered and directed inquiries to designated department
  • Maintained logbooks, including sign in/sign out logs, front desk expenditures, and calls received
  • Managed front desk receptionist area by cleaning and organizing desk and visitor lobby.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Processed payments accurately while adhering to company policies and procedures.

Education

Bachelor of Arts -

Ashford University
San Francisco, CA
01.2018

High School Diploma -

Sulphur High School
Sulphur, LA
01.2014

Skills

  • Proficient in Microsoft Word & Excel
  • Excellent communication, interpersonal, multi-tasking, and conflict resolution skills
  • Control of Expenses
  • Order Supplies
  • Business Administration
  • Sorting and labeling
  • Mail Handling
  • Customer Relations
  • Financial Statements
  • Customer Service
  • Quickbooks
  • Administrative Oversight
  • Process Payments
  • Organizational Skills

Timeline

Office Manager

Angelico Construction Company
08.2022 - 09.2023

Administrative Assistant

The Broussard Group
02.2021 - 08.2022

Office Administrator

Abraxas Youth and Family Services
11.2018 - 01.2020

Front Desk Associate

Gold's Gym/One Life Fitness
08.2016 - 10.2018

Bachelor of Arts -

Ashford University

High School Diploma -

Sulphur High School

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