Abby Williams
Leland,NC
Summary
Ambitious individual who possesses strong interpersonal and crisis intervention skills. Looking to broaden my professional experience and utilize my education while serving others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Technician
Novant Health Zimmer Cancer Institute
2023.08 - Current
- Responsible for accuracy and completion of patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies
- Answering phones and emails, making schedules for 10+ patients daily, and confirming appointments
- Inputting customer data into company systems
- Organizing workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments
- Maintaining customer confidence and protecting operations by keeping information confidential.
- Training new technicians on standard operating procedures, ensuring consistency across teams.
Victim Advocate, VSP
Coastal Horizons Rape Crisis Center
2022.06 - 2023.05
- Responded to 24-hour crisis calls from victims via hotline and in person at hospital emergency rooms.
- Informed clients of reporting options and ensuring clients have safety plans in place.
- Advocated for sexual assault victims through accompaniment throughout the criminal justice system, offered support through law enforcement interviews, meetings with the district attorney's office, and throughout the duration of any criminal or civil court proceeding
- Assisted victims with filing protective orders and Crime Victim's Compensation applications.
- Worked collaboratively with other agencies to ensure thorough wrap-around care and resources for clients.
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of victims' needs throughout the process with a caseload of 3-5 clients weekly.
Victim Advocate, VSP
Families First, Inc.
2017.10 - 2022.05
- Educated victims on their rights and sexual assault reporting possibilities and developed safety plans
- Assessed individuals who have experienced trauma and developed service plans based on their emotional, physical, and psychological status
- Accompanied and assisted 50+ clients through the process of going to hospitals, court, District Attorney, Child Protective Service, child advocacy centers, and law enforcement agencies
- Answered emergency hotline calls and completed screenings for victims of domestic violence and sexual assault
- Provided educational programs to churches, groups, and schools for an audience of all ages.
- Co-lead in Columbus and Bladen Counties Coordinated Community Response Team, which aimed at creating better wrap-around services for victims in the community.
- Implemented multiple community-wide events for Sexual Assault Awareness Month.
NC Pre-K Lead Teacher
Kid Kare Academy
2016.08 - 2017.10
- Taught at-risk children enrolled in state-sponsored pre-k program
- Assisted in creating safe and nurturing classroom environments that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress and collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Conducted quarterly assessments and administered standardized tests using DIAL3 and Gold Standards.
- Conducted annual teacher performance reviews.
- Collaborated with site directors and family to achieve quality childcare and growth.
Co-Lead Teacher
The Goddard School Of Indian Trail
2016.05 - 2016.09
- Supervised and monitored the safety of 12+ children daily in care
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Provided support to help students with special needs learn and grow.
- Facilitated group sessions and provided one-on-one support.
- Developed schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Worked with other lead teachers to reach excellent childcare for toddlers
- Monitored student classrooms and outdoor activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Establishing a clean and enjoyable environment for children to grow both physically and developmentally.
Education
MBA -
University of North Carolina Wilmington
Wilmington, NC05.2025
Bachelor of Science - Psychology
Wingate University
Wingate, NC05.2016
Skills
- Organization
- Safety plans
- Case management
- Crisis Intervention
- Excel (2+ years)
- Epic Database
Certification
- CPR Certification
- Victim Service Practitioner, NCVAN
- Completed HIPPA in Behavioral Health Training
- Crisis Prevention & Intervention (CPI) Certified
- Darkness to Light: Stewards of Children
Timeline
Patient Access Technician
Novant Health Zimmer Cancer Institute
2023.08 - Current
Victim Advocate, VSP
Coastal Horizons Rape Crisis Center
2022.06 - 2023.05
Victim Advocate, VSP
Families First, Inc.
2017.10 - 2022.05
NC Pre-K Lead Teacher
Kid Kare Academy
2016.08 - 2017.10
Co-Lead Teacher
The Goddard School Of Indian Trail
2016.05 - 2016.09
MBA -
University of North Carolina Wilmington
Bachelor of Science - Psychology
Wingate University
- CPR Certification
- Victim Service Practitioner, NCVAN
- Completed HIPPA in Behavioral Health Training
- Crisis Prevention & Intervention (CPI) Certified
- Darkness to Light: Stewards of Children
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