Abby Wondercheck
Atkinson,NE
Summary
Dynamic Benefits Advisor with a proven track record at Aflac, excelling in relationship building and time management. Successfully educated policyholders on insurance options, enhancing their decision-making capabilities. Recognized for meticulous attention to detail in auditing invoicing and managing a diverse book of business, ensuring premium accuracy and client satisfaction.
Overview
23
23
years of professional experience
Work History
Benefits Advisor
Independent Associate Representing Aflac
04.2022 - Current
- Managed my Book of Business that included several policyholders and their employers.
- Conducted sale of Aflac supplemental insurance products.
- Delivered informative presentations on benefits options, ensuring policyholders were well-informed and could make educated decisions.
- Educated policyholders on available benefits options, empowering them to make informed decisions about their coverage.
- Compiled spreadsheets and binders with appropriate payroll deductions to assist the business owners.
- Audited invoicing to make sure all premiums are correct.
- Managed my calendar and provided prompt service to all of my clients.
Office Assistant
Stracke Realty
03.2019 - 03.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Audited real estate documents for proper signatures and dates.
- Managed storage unit tenants and payments.
- Calculated correct commissions and payments to agents at the end of all sales.
- Planned monthly and annual meetings for all staff.
- Communicated with agents regarding paperwork on each transaction.
Patient Accounts Representative
Lincoln Family Medical Group
08.2002 - 03.2022
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Electronically submitted bills according to compliance guidelines.
- Responded to patient, family, and external payer inquiries.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prepared time sheets and calculated employee hours for the business manager to print checks.
- Worked in the office from 2002 until June 2009 in Lincoln, NE. From there I worked remotely from my home office.
Education
Associate of Applied Science - Marketing
Southeast Community College
Lincoln, NE12-2004
Skills
- Time management
- Attention to detail
- Motivated Self Learner
- Multitasking Abilities
- Reliability
- Relationship building
- Leadership skills
- HIPAA compliance
Timeline
Benefits Advisor
Independent Associate Representing Aflac
04.2022 - Current
Office Assistant
Stracke Realty
03.2019 - 03.2022
Patient Accounts Representative
Lincoln Family Medical Group
08.2002 - 03.2022
Associate of Applied Science - Marketing
Southeast Community College
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