Abbygail Bernaldez
Bradford,PA
Summary
Dynamic and results-oriented professional with a proven track record, adept in pharmaceutical sales and customer service. Excelled in project planning and analytical thinking, enhancing patient satisfaction and sales outcomes. Skilled in multitasking and organization, consistently met targets and solved complex customer challenges. Demonstrated exceptional communication and problem-solving abilities, contributing to a positive and efficient work environment. Quality-driven professional with first-rate teamwork and customer service abilities.
Overview
14
14
years of professional experience
Work History
Pharmaceutical Sales Associate
Walmart
11.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Worked with healthcare team clinical documentation and accountability.
Health Beauty and Aid
Walmart
11.2023 - 02.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Apprentice Trainee
Music Production
01.2024 - Current
- Interacted with professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased special events by with detailed calendars and other office updates.
- Completed documentation for human resources.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Assisted clients with developing personal brand and public image.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
Virtual Assistant
Upwork.com
02.2020 - 09.2023
- Completed business correspondence, transcription, and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Researched topics and events to support supervisor's work agenda and projects.
- Coordinated Skype calls across multiple time zones.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Monitored and reported any changes in supervisor's physical and mental health.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Public Figure
ABS-CBN
01.2013 - 12.2019
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Designed fitness and dietary schedules to meet client demands for shoots.
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Attended designer meetings to determine guidelines for runway shows and presentations.
- Modeled in editorial shoots for fashion magazines.
- Promoted beauty products by posing for advertisement campaigns.
- Participated in video shoots to promote fashion and beauty products.
- Appeared on TV commercials to promote.
- Walked runways to introduce new collections.
- The pageants led to an opportunity to become a finalist in a reality show for TV, Star Hunt.
Restaurant Hostess
Family Business
01.2011 - 09.2023
- Advised customers about special offerings and menu items to help drive sales.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Tourism Management
University of Bohol
Philippines High School Diploma -
Republic Central Colleges Highschool
Philippines, PA06-2022
Skills
- Social Perceptiveness
- Organization and Time Management
- Project Planning
- Written Communication
- Analytical and Critical Thinking
- Self-Directed
- Problem-Solving
- Clerical Support
- Excellent Communication
- Multitasking
Languages
English
Full Professional
Tagalog
Native or Bilingual
Boholano
Native or Bilingual
Cebuano
Native or Bilingual
Interests
Travel, Business and Sports
Timeline
Apprentice Trainee
Music Production
01.2024 - Current
Pharmaceutical Sales Associate
Walmart
11.2023 - Current
Health Beauty and Aid
Walmart
11.2023 - 02.2024
Virtual Assistant
Upwork.com
02.2020 - 09.2023
Public Figure
ABS-CBN
01.2013 - 12.2019
Restaurant Hostess
Family Business
01.2011 - 09.2023
Bachelor of Science - Tourism Management
University of Bohol
High School Diploma -
Republic Central Colleges Highschool
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart