Summary
Overview
Work History
Education
Skills
References
Timeline
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Abbygail Downey

Abbygail Downey

Tulsa,Oklahoma

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Administrative Coordinator

Emerge Med Spa
Tulsa, Oklahoma
06.2022 - Current
  • Provided administrative support to various departments within the organization.
  • Greeted visitors upon arrival at the office and directed them accordingly.
  • Ensured compliance with all applicable laws regarding employment practices.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed the maintenance of member records, including contact information updates.
  • Served as a liaison between staff, board of directors, and external partners regarding membership matters.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.

Bartender

Willie's Saloon
Stillwater, OK
05.2021 - 12.2021
  • Assisted in setting up the bar for service shift.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Processed payments accurately and efficiently with POS system.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks.

Cashier

HomeGoods
Stillwater, OK
02.2021 - 05.2021
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Assistant Manager

Cbd Plus Usa
Stillwater, Oklahoma
05.2020 - 01.2021
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Proposed or approved modifications to project plans.
  • Submitted new purchase requests to maintain optimal levels and meet projected needs.
  • Coordinated inventory, stocking and ordering.

Education

Psychology

Oklahoma State University
Stillwater, OK

Skills

  • Tech-Savvy
  • Office Administration
  • Telephone Etiquette
  • Time Management
  • Office Opening and Closing
  • Report Analysis
  • Attention to Detail
  • Microsoft Office expertise
  • Active Listening
  • Problem-Solving
  • Customer Relationship Management
  • Administration and Reporting
  • Staff Training
  • Time management abilities
  • Product and service knowledge
  • Marketing knowledge
  • Team Collaboration

References

References available upon request.

Timeline

Administrative Coordinator

Emerge Med Spa
06.2022 - Current

Bartender

Willie's Saloon
05.2021 - 12.2021

Cashier

HomeGoods
02.2021 - 05.2021

Assistant Manager

Cbd Plus Usa
05.2020 - 01.2021

Psychology

Oklahoma State University

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Abbygail Downey