Summary
Overview
Work History
Education
Timeline
Generic

Abbygail Northrop

Carson City,Nevada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Mobster

Dutch Bros HQ
03.2021 - Current
  • Work as part of a team to plan and execute successful openings and special events
  • Travel for extended periods of time (1 to 7 weeks) to support grand openings
  • Train and teach DB culture in new areas
  • Administer state specific flow tests
  • Complete timecards, reimbursements, and per diem
  • Complete self evaluations and lead reviews

Lead Trainer

Dutch Bros
08.2017 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Administered the trainer certification process for new shift leads.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Maintained files and documents by preparing Excel spreadsheets to track and maintain relevant training data.
  • Utilized aids, demonstration models, and computer tutorials for training.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Complete Incident Reporting Forms
  • Provided coaching to employees as needed
  • Ensure each shift runs smoothly culturally and operationally
  • Conduct daily shop evaluations (equipment, technology, product, and shift changes)
  • Attend manager, shift lead, and shop meetings.
  • Implemented and instructed an optional leadership meeting for employee utilization of personal and leadership development.
  • Culture Haus - Voted best culture amongst peers and leadership.
  • Managed cash drawers and completed deposits.

Youth Recreation Lead

Carson City Recreation Center
04.2016 - 08.2017
  • Organize, monitor, and participate in recreation and learning activities suitable for children between the ages 5 and 13 years of age.
  • Design and carry out plans for activity.
  • Treat participants appropriately and properly. Use positive monitoring techniques.
  • Prepare needed supplies for activity, setting up prior to and cleaning up after the activity.
  • Maintain an organized and orderly work atmosphere.
  • Ensure that the facility and equipment are kept neat and orderly.
  • Perform all duties in a safe manor.
  • Perform related duties as assigned by the Recreation Aide Supervisor or Program Supervisor.
  • Assist parents or public with concerns or complaints.
  • Provide necessary information to parents or participants as needed.
  • Being responsible for opening and/or closing the program facility while overseeing a specific program site.
  • Assure Recreation Aides are carrying out activities as assigned and assist with on the job training.
  • Assisting with the creation of staff work schedules and programs lesson plans.
  • Maintain daily attendance records for each participant; contact parents according to established protocols.

Education

Associate of Arts - Deaf Studies

Western Nevada College
Carson City, NV
05.2018

Timeline

Mobster

Dutch Bros HQ
03.2021 - Current

Lead Trainer

Dutch Bros
08.2017 - Current

Youth Recreation Lead

Carson City Recreation Center
04.2016 - 08.2017

Associate of Arts - Deaf Studies

Western Nevada College

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Abbygail Northrop