Abbygail Smith
Titusville,FL
Summary
Highly organized and results-oriented professional with 8+ years of experience in high-volume Customer Service, Administrative Support, and Student Recruitment. Skilled in guiding clients through complex processes, maintaining accurate documentation, and providing clear, people-centered communication across Education, Insurance, Retail, and Human Resources. Known for strong problem solving, multitasking, and enhancing customer experience. Dedicated to delivering efficient, empathetic support that drives satisfaction and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruitment And Student Support
The University of Missouri UM Systems
09.2023 - 03.2025
- Assisted prospective and current students across all four University of Missouri System campuses (MU, UMKC, UMSL, Missouri S&T) with information on online programs.
- Answered questions regarding program details, time commitments, admissions requirements, qualifications, and enrollment steps.
- Provided recruitment support by communicating with prospective students via phone, email, and chat to promote online degree programs.
- Supported current students with course recommendations, locating classes, resolving registration issues, and clearing account holds.
- Collaborated with academic departments and advisors to ensure accurate guidance on program requirements and permissions.
- Created and managed email campaigns promoting programs, including drafting content and coordinating outreach to prospective students.
- Coordinated and administered student support to prospective and enrolled students.
- Remote
Chat Support Specialist
AllState
04.2022 - 09.2023
- Managed high-volume, simultaneous customer inquiries through chat, providing accurate support related to policy details, coverage options, billing, and claims processes.
- Delivered personalized solutions based on each customer’s insurance needs, contributing to strong policyholder satisfaction and retention.
- Consistently maintained top-tier customer satisfaction scores by communicating with empathy, clarity, and professionalism.
- Resolved complex or escalated issues, ensuring compliance with company guidelines, state regulations, and privacy requirements.
- Educated customers on policy updates, billing changes, and available coverage enhancements to improve understanding and reduce future issues.
- Remote
Outbound Sales Representative
AllState
02.2021 - 04.2022
- Held active insurance licensing for Home, Auto, and Boat policies in all 50 states, allowing full nationwide sales coverage.
- Sold new insurance policies and upgraded existing coverage for customers across the U.S., consistently meeting or exceeding monthly sales targets.
- Managed a high-volume outbound call load averaging 80+ calls per day, generating leads, following up on inquiries, and conducting policy reviews.
- Built strong rapport with customers by assessing individual risk profiles and recommending tailored insurance solutions that met both coverage needs and budget requirements.
- Utilized referrals, cold calling, and targeted outreach strategies to drive new business and retain existing policyholders.
- Maintained detailed documentation and adhered to all compliance, licensing, and industry regulatory standards during every interaction.
- Remote
HR Assistant
Lowes Home Improvement
10.2018 - 12.2019
- Supported full-cycle HR operations, including recruitment, candidate screening, and onboarding for multiple departments.
- Conducted reference checks, verified candidate information, and ensured a smooth and compliant hiring process.
- Maintained and organized employee records with accuracy and confidentiality, adhering to company policies and HR compliance standards.
- Assisted in coordinating employee training sessions and onboarding programs to ensure new hires were fully prepared.
- Provided daily HR support to staff and management, resolving employee inquiries and facilitating efficient operational workflows.
Skills
- Administrative assistance
- Research and analysis
- Administrative support
- Written communication
- Attention to detail
- Organization and time management
- Networking
- Sales maximizing
Certification
- Property & Casualty Insurance License
- Licensed for Home, Auto, and Boat | Feb 2021 – Apr 2022
- Maintained active insurance licenses for all 50 states, allowing full nationwide sales coverage.
- Ensured compliance with all state regulations, company policies, and industry standards while maintaining high customer satisfaction.
Languages
English
Timeline
Recruitment And Student Support
The University of Missouri UM Systems
09.2023 - 03.2025
Chat Support Specialist
AllState
04.2022 - 09.2023
Outbound Sales Representative
AllState
02.2021 - 04.2022
HR Assistant
Lowes Home Improvement
10.2018 - 12.2019