Abbygale Fairhall-Velez
Brooklyn,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Director of Operations
Vis A Vis HealthCare Medical Group
06.2021 - Current
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Customized CRM (Salesforce) & EHR (Gehrimed, Wound Expert, AdvancedMD)
Operations Project Manager
Ambulnz/RRT/DOCGO
07.2020 - 05.2021
- Partner with the city, internal managers, and senior leadership to develop and implement strategies to improve the COVID-19 testing experience
- Lead new product rollouts, develop communications strategies
- Works as part of a supervisory team with other service regions, and management staff to ensure continuity, consistency, and strong lines of communications between all shifts
- Monitor operations to ensure that all station personnel comply with company, state, and federal policies and procedures
- Facilitate orientation and training of new and current employees
- Operates within the set budgets
- Assists in the development of additional clients with leadership and business development
- Evaluate, counsel, and participate in disciplinary procedures
- Develop and ensure all scheduling requirements are met in a timely fashion
- Functions as an online supervisor, monitoring station operations
- Planned, designed, and scheduled phases for large projects.
- Duties include scheduling and staffing, logistics management, clinical and administrative QA/QI, and performance management.
Salon Owner
Beauticall
06.2013 - 03.2016
- Coordinated and executed marketing and networking events to drive sales
- Managed scheduling, payroll, and inventory to streamline operations
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care
- Strategically plan methods to achieve operational goals and targets
- Performed consultations, resolved any concerns promptly and efficiently.
Education
Cosmetology - Anatomy and Physiology
Eastbourne Sussex Downs College
06.2009
Secondary School/High School - undefined
Seaford Head Community College
07.2006
Skills
- Management & Leadership skills
- Operations Management
- Communication skills
- Organizational skills
- Problem-solving skills
- People skills
- Adaptable
- Performance Improvement
- Employee Development
- Quickly grasp new concepts
- Process Improvements
- Operational Efficiency
Street
Brooklyn
City
NY
Personal Information
Relocation: True
Timeline
Director of Operations
Vis A Vis HealthCare Medical Group
06.2021 - Current
Operations Project Manager
Ambulnz/RRT/DOCGO
07.2020 - 05.2021
Salon Owner
Beauticall
06.2013 - 03.2016
Cosmetology - Anatomy and Physiology
Eastbourne Sussex Downs College
Secondary School/High School - undefined
Seaford Head Community College
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