Abbynisah Ozuna
Hereford,TX
Summary
Dynamic Crew Trainer at McDonald's Restaurant with a proven track record in employee training and customer service excellence. Skilled in developing comprehensive training programs and enhancing team performance through active listening and effective feedback. Committed to continuous improvement and fostering a positive work environment, ensuring high-quality service and operational efficiency.
Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
04.2022 - 09.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
Hereford High School
Hereford, TXSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Safe food handling
- Cleaning and sanitation
- Opening and closing procedures
- Complaint resolution
- Continuous improvement
- Dress code enforcement
- Processing payments
- Multitasking and organization
Timeline
Crew Trainer
McDonald's Restaurant
04.2022 - 09.2024
Hereford High School
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