AbbyRae Wells
Foxboro,MA
Summary
Aspiring mental health professional with solid background in delivering therapeutic support and mental health interventions to a wide demographic of adults and children. Experience in individual therapy, sales techniques, crisis management, and facilitating smooth intake processes. Strong focus on adaptability, trauma-informed treatment, and client growth. Known for empathy, active listening, and fostering supportive environment for at-risk individuals.
Overview
6
6
years of professional experience
Work History
Fitness Coach
Orangetheory Fitness
10.2024 - 04.2025
- Utilized interpersonal connection skills to increase customer satisfaction.
- Fostered client relationships through attentive, intentional conversation and goal-setting.
- Participated in sales process with at least 1 prospective client per shift by assuming the sale, maintaining knowledge of the product, and targeting unique client needs.
- Met studio KPI goals of class utilization (70%) and lead conversion (40%).
- Educated and monitored exercises to prevent risk of injury.
- Provided guidance on nutrition and lifestyle modifications within scope of practice.
Sales Associate
Orangetheory Fitness
05.2019 - 12.2024
- Engaged potential clients in a thorough First Introductory Visit process, including but not limited to: Completion of the client intake forms, studio tour, product pitch, lifestyle interview questions, etc.
- Exceeded sales targets through effective lead contact and relationship building with potential clients.
- Met lead call and contact goals of at least 40 contacts each shift.
- Utilized motivational interviewing techniques to create a client-focused sales process.
- Solved customer conflicts through respectful and constructive communication.
- Handled financial transactions for recurring membership charges, product sales, and retail.
- Reconciled unpaid visits or failed transactions with respectful language and urgency.
Qualified Mental Health Professional
National Counseling Group
02.2023 - 05.2024
- Served a diverse group of approximately 20 at-risk youth via Intensive In-Home and Therapeutic Day Treatment services.
- Documented client progress on daily basis via Notable in Behavior, Intervention, Response, Plan format.
- Tailored interventions and treatment plan to meet specific client needs and interests.
- De-escalated crises through non-physical interventions, composure, and facilitating appropriate referrals to community resources.
- Coordinated with caregivers and other professionals in client's care (psychiatrists, case managers, school staff) at least once per week.
- Built therapeutic rapport through active listening, empathy, and humor.
- Advocated for client's continued emotional/behavioral needs in school meetings, in conversation with referral sources, or with parents.
- Adhered closely to confidentiality standards to ensure client safety.
- Supported in warm handoff during discharge, linking clients to community resources.
Clinical Intake Coordinator
Attachment and Trauma Institute
08.2022 - 02.2023
- Entered new client information (client demographics, changes in medication, insurance information, progress notes) into electronic health record system.
- Ensured a positive first impression for those contacting the agency via phone, email, or in person.
- Fostered an accepting, culturally competent Intake process for a wide demographic of clientele.
- Coordinated a clear client intake process to increase timely access to services and client satisfaction.
- Exercised empathy, active listening, and motivational interviewing questions.
- Assigned clinicians to cases based on location, caseload size, and client needs.
- Communicated with referral sources regarding treatment updates, intake process duration, and waitlist standings.
Qualified Mental Health Professional
Attachment and Trauma Institute
04.2022 - 02.2023
- Delivered Intensive In-Home services to at-risk youth in Richmond, VA and surrounding areas.
- Provided coverage for different types of cases (Mental Health Skill Building, Supervised Visitation, Intensive In-Home) as needed.
- Completed timely, detailed documentation in BIRP format.
- Tailored interventions and treatment goals to specific client-needs.
- Utilized interpersonal skills to build therapeutic rapport and trust.
- Recognized for work ethic and offered position as Human Resources Assistant and Intake Coordinator on administrative team.
Cafe Barista
Work Study
08.2021 - 12.2021
- Demonstrated multitasking abilities through management of drink preparation, order-taking, and cash register demands.
- Upheld high standard of customer service and teamwork efficiency during busy periods.
- Collaborated with coworkers to effectively tackle multiple demands at once.
- Greeted and treated customers with positive and warm demeanor.
Education
Master of Education - Clinical Mental Health Counseling
College of William And Mary
Williamsburg, VA12-2028
Bachelor of Arts - Psychology
University of Massachusetts, Amherst
Amherst, MA05-2022
Skills
- Building therapeutic rapport
- Strong communication and interpersonal skills
- Charting and clinical documentation
- Motivational Interviewing techniques
- Crisis intervention
- Lead contact and follow-up
- Sales strategies
- Exceptional customer service
- Scheduling and calendar management
Timeline
Fitness Coach
Orangetheory Fitness
10.2024 - 04.2025
Qualified Mental Health Professional
National Counseling Group
02.2023 - 05.2024
Clinical Intake Coordinator
Attachment and Trauma Institute
08.2022 - 02.2023
Qualified Mental Health Professional
Attachment and Trauma Institute
04.2022 - 02.2023
Cafe Barista
Work Study
08.2021 - 12.2021
Sales Associate
Orangetheory Fitness
05.2019 - 12.2024
Master of Education - Clinical Mental Health Counseling
College of William And Mary
Bachelor of Arts - Psychology
University of Massachusetts, Amherst
Similar Profiles
Jessica JonesJessica Jones
Coach at Orangetheory Fitness, (Maverick Fitness)Coach at Orangetheory Fitness, (Maverick Fitness)
Kelsey Fagan DanielKelsey Fagan Daniel
Orangetheory Fitness Madison Manager/Trainer at Orangetheory Fitness Multi-Unit FranchiseeOrangetheory Fitness Madison Manager/Trainer at Orangetheory Fitness Multi-Unit Franchisee
Ava GrippAva Gripp
Sales Associate at Orangetheory FitnessSales Associate at Orangetheory Fitness
Brittany CorlissBrittany Corliss
Preschool Teacher's Assistant at Town of FoxboroughPreschool Teacher's Assistant at Town of Foxborough
Diaa DiabDiaa Diab
Director, GMA - Training, Heme & Neph Rare Disease at Alexion AZ Pharma HQDirector, GMA - Training, Heme & Neph Rare Disease at Alexion AZ Pharma HQ