Alexus Alford
New York,NY
Summary
Experienced and dedicated clinical care professional with extensive expertise in mental health. Acquired through years of working in private health services and hospital departments. Focused approach to coordinating services tailored to the unique needs of patients, while providing quality support to all medical personnel. Ensures seamless operations and efficient patient care.
Overview
7
7
years of professional experience
Work History
Senior Clinical Care Coordinator
Optum, UnitedHealth Group
03.2022 - 12.2023
- Supported clinical staff with scheduling, patient communication, and records management.
- Improved patient satisfaction scores by 12% by enhancing communication and reducing wait times.
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Created a training manual that reduced new staff onboarding time by 35%.
- Managed patient check-ins and ensured accurate EMR/EHR data entry.
- Ensured HIPAA compliance, resulting in zero issues during audits.
Office Manager
My Best Self LLC
02.2018 - 06.2021
- Handled general office tasks, including phone calls, messages, and visitor greetings.
- Managed provider schedules and appointments to optimize patient flow and clinician availability.
- Successfully scheduled patient appointments and provided reminder calls, resulting in a 20% decrease in missed appointments.
- Applied mental health expertise to collaborate with teams, ensuring effective communication and operational improvements that enhanced patient engagement and recruitment outcomes.
- Reviewed insurance claims and documents for accuracy of dates, descriptions, and payment.
Clinical Coordinator/Office Manager
Jamron Counseling
07.2016 - 10.2018
- Managed daily operations of the mental health office, including scheduling appointments, answering inquiries, and greeting clients, fostering a welcoming environment conducive to healing.
- Connected patients with relevant mental health resources and support services Optimized office efficiency by 20% through innovative scheduling and communication protocols, enhancing counselor availability and client satisfaction.
- Coordinated successful mental health awareness events, engaging 200+ community members.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Assisted in developing and implementing office policies and procedures.
Education
Bachelor of Science - Psychology
Mercy University
Dobbs Ferry, NY05-2019
Skills
Clinical Trials & Recruitment
Analytics & Reporting
Healthcare Knowledge
Leadership
Client & Vendor Relations
Timeline
Senior Clinical Care Coordinator
Optum, UnitedHealth Group
03.2022 - 12.2023
Office Manager
My Best Self LLC
02.2018 - 06.2021
Clinical Coordinator/Office Manager
Jamron Counseling
07.2016 - 10.2018
Bachelor of Science - Psychology
Mercy University
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