Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donshay Penn

San Pablo,CA

Summary

Dynamic professional with a proven track record in excelling in customer service and effective communication. I've been recognized for enhancing customer assistance with my ability to be detail-oriented and adaptable. I thrive in fast-paced environments, consistently delivering results while maintaining professionalism and courtesy. I am known for my reliability, compassion, and strong ability to lead teamwork.


I believe I would be a great fit for the team and thank you for taking the time & consideration of reviewing my resume for candidacy.


Sincerely,

Donshay Penn

Overview

9
9
years of professional experience
1
1
Certification

Work History

Wheelchair Agent

G2 Secure Staff
04.2025 - Current
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.

Political Canvasser

Fix Our City SF
09.2024 - 11.2024
  • Increased voter engagement by effectively communicating campaign messages doortodoor.
  • Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
  • Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
  • Identified key issues important to voters through comprehensive survey administration.
  • Collaborated with campaign team to develop effective strategies targeting undecided voters in key districts.

Tree Arborist

Kings Mountain Arbor Health & Safety
07.2021 - 12.2023
  • Collaborated with team members on complex tree projects, ensuring efficient completion of tasks.
  • Built strong customer relationships by promptly responding to inquiries or concerns about their landscape.
  • Increased customer satisfaction with professional communication and a high level of arboriculture knowledge.
  • Performed risk assessments for client properties, addressing potential hazards before they became issues.
  • Reduced property damage risks through strategic tree removals and preventative maintenance.

Maintenance Crew Member

NPM Staffing
01.2017 - 01.2020
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Education

General Studies

Vallejo High School
Vallejo, CA
05-2016

Skills

  • Professionalism and courtesy
  • Strong organization
  • Customer service skills
  • Analytical thinking
  • Detail-oriented
  • Adaptability and flexibility
  • Multitasking ability
  • Excellent communication

Certification

Transportation Worker Identification Credential (TWIC Card)

Timeline

Wheelchair Agent

G2 Secure Staff
04.2025 - Current

Political Canvasser

Fix Our City SF
09.2024 - 11.2024

Tree Arborist

Kings Mountain Arbor Health & Safety
07.2021 - 12.2023

Maintenance Crew Member

NPM Staffing
01.2017 - 01.2020

General Studies

Vallejo High School

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