Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Cohen-Hawkins

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Senior Store Manager

Miniso
05.2024 - Current
  • Manage day-to-day operations of stores within the assigned area.
  • Analyze sales performance and implement strategies to achieve targets.
  • Recruit, train, and mentor store managers to maintain high-performance teams.
  • Ensure stores comply with company policies, safety regulations, and visual merchandising standards.
  • Conduct regular store visits to provide guidance and address challenges.
  • Monitor inventory levels and work with teams to reduce shrinkage and overstock.
  • Collaborate with other departments to launch marketing campaigns and promotions.
  • Prepare and present performance reports to regional management.

Store Manager/Shift Lead

Miniso
08.2022 - 05.2024
  • Drive service through shift leaders and sales associates alike
  • Ensure high levels of customer satisfaction through excellent service
  • Resolve customer issues that may arise and exceed customer expectations
  • Propose innovative ideas to increase market size
  • Control Inventory/Loss Prevention
  • Effectively schedule a staff of employees to meet business needs while controlling payroll costs
  • Excel in visual merchandising to drive sales
  • Oversee store sales floor and back of house standards
  • Report on buying trends, customer needs, profitability, etc.
  • Oversee financial plans, budgets, and costs for store; work with comparative figures to last year, budget, etc.
  • Control profitability within the store level
  • Drive sales through business acumen
  • Recruit, on-board, train, and develop store talent
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Be a shining example of behavior and high performance
  • Develop and empower store talent through personal development plans and coaching methods
  • Manage staff performance, including use of disciplinary action as needed

Room Service Operator

UMass Memorial Hospital
08.2021 - 01.2023
  • Customer Service
  • Used Healthtouch Positouch systems
  • Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, in order to assist patient's and guests with their meal service selections
  • Reviews therapeutic diet orders and modify the patient's order to meet the diet order parameters
  • Speaks with the patient, family member or nurse to explain needed modifications regarding meal orders
  • Communicate on the phone to patient's, staff , and guests according to department scripting policy and procedures

Catering Associate

UMass Memorial Hospital
07.2016 - 08.2021
  • Customer Service
  • Used Healthtouch Positouch systems
  • Responsible for completing the menu rounds process for assigned patient's to communicate menu system and record menu choices in a timely and efficient manner
  • Stocked designated floor with supplies
  • Loads and pushes hot and cold food trucks to and from patient units
  • Retrieves all patient trays and delivers to the main kitchen
  • Utilizes computerized menu planning system to generate current diet order lists
  • Serves as liaison between patient's, Nursing unit, Dietitians, Food Service staff and Food Service Management in the communication of patient's special requests, issues, and concerns

Education

Culinary Arts Certification - Culinary Arts

Grafton Job Corps
Grafton, MA
10-2022

Advanced Culinary Arts Certification - Culinary Arts

Exeter Job Corps
Exeter, RI
05-2014

Skills

  • Phone etiquette
  • Microsoft Offi ce
  • Attention to Detail
  • Customer service
  • Money Management
  • Guest Satisfaction
  • Multitasking
  • Management Skills
  • POS operations

Timeline

Senior Store Manager

Miniso
05.2024 - Current

Store Manager/Shift Lead

Miniso
08.2022 - 05.2024

Room Service Operator

UMass Memorial Hospital
08.2021 - 01.2023

Catering Associate

UMass Memorial Hospital
07.2016 - 08.2021

Culinary Arts Certification - Culinary Arts

Grafton Job Corps

Advanced Culinary Arts Certification - Culinary Arts

Exeter Job Corps

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