ABDALAH C. MARCOS
Data Analyst
Miami,FL
Summary
Motivated, teamwork-oriented, and responsible technology professional with significant experience in increasing comprehension of reports and presentations by the average professional. Comprehensive accomplishments applying statistical modeling, machine learning, and data analytics to ensure success and achieve goals. Highly educated and knowledgeable in business analytics.
Overview
15
15
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Data Analyst
ABPAP Distributors Corporation
Miami, FL
01.2018 - Current
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Utilized data visualization tools to effectively communicate business insights.
- Presented business leader with ROI estimations to drive project planning.
- Developed diagrams to describe and lay out logical operational steps.
Business Office Manager
ABPAP Distributors Corporation
Miami, FL
01.2015 - 01.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maximized cash flow through optimal billing and collection processes.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Virtual Bank Customer Service Representative
State Farm Bank F.S.B
Phoenix, AZ
01.2014 - 11.2014
- Maintain and authenticate customer information on our database to ensure accuracy and to minimize schemes/frauds
- Contribute to the achievement of branch business objectives by meeting and exceeding individual sales and referral goals
- Complete financial transactions for customers in an accurate and efficient manner.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Brand Ambassador
MetroPCS
Phoenix, AZ
01.2013 - 01.2014
- Assisted in the planning and strategy for packaging, marketing, media, and public relations activities in support of commercialization plans
- Gather information of all customer requirements and maintain knowledge of new product line
- Acted as liaison to Market Manager translating key brand objectives to customers, prospects, colleagues and channel partners through field activation.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Functioned as team player by working with other members to deliver sampling goals.
Hospital Corpsman
U.S. Navy, NNMC Bethesda, Oncology/Hematology
Bethesda, MD
01.2004 - 01.2006
- Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment.
Hospital Corpsman
U.S. Navy, NNMC Bethesda, Phlebotomy
Bethesda, MD
01.2002 - 01.2004
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Instrumental in the organization and coordination of the immunization of approximately 1,500 incoming Naval Academy students over a 2-day period
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Provided health education training for patients and families
- Maintained electronic and hard copy medical records.
Education
Bachelor of Fine Arts - Photography
Arizona State University
Tempe, AZ 05.2001 -
Associate of Science - Biology
Miami Dade College
Miami, FLSkills
M (Power Query), DAX, SQLAzure SQL, Synapse, Data Factory, and ADLS Gen 2Familiarity with Tableau, Domo, Qlik, and SisenseMicrosoft 365, Office 365
Strong organizational and time management skills
Ability to adapt quickly to changing priorities
Flexibility and strong ability to multi-task
Capable of investigating, familiarizing and mastering new data sets quickly
Certification
MS-900: Microsoft 365 Fundamentals
Timeline
CLF-C01: AWS Certified Cloud Practitioner
09-2022
MS-900: Microsoft 365 Fundamentals
08-2022
Data Analyst
ABPAP Distributors Corporation
01.2018 - Current
Business Office Manager
ABPAP Distributors Corporation
01.2015 - 01.2019
Virtual Bank Customer Service Representative
State Farm Bank F.S.B
01.2014 - 11.2014
Brand Ambassador
MetroPCS
01.2013 - 01.2014
Hospital Corpsman
U.S. Navy, NNMC Bethesda, Oncology/Hematology
01.2004 - 01.2006
Hospital Corpsman
U.S. Navy, NNMC Bethesda, Phlebotomy
01.2002 - 01.2004
Bachelor of Fine Arts - Photography
Arizona State University
05.2001 -
Associate of Science - Biology
Miami Dade College