Abdalfattah Abusarah
New Brighton,MN
Summary
Detail-oriented and motivated HVAC technician completing an Associate Degree in HVAC Systems Service at Dunwoody College of Technology. Strong mechanical aptitude with hands-on training in HVAC installation, refrigeration systems, electrical controls, and diagnostics. Brings 14+ years of customer service and operations experience in a fast-paced retail environment, demonstrating reliability, problem-solving ability, and strong communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Moore Lake Tobacco
Fridley, MN
02.2019 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Manager
Tobacco View
Moundsview, MN
07.2018 - 02.2019
- Collaborated with cross-functional teams to drive initiatives that increased customer satisfaction rates.
- Implemented safety protocols that reduced workplace incidents and enhanced employee well-being.
- Managed vendor relationships, negotiating contracts to optimize supply chain operations.
- Conducted performance reviews, providing feedback that improved team productivity and morale.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Cottage Grove Tobacco
Cottage Grove, MN
09.2015 - 07.2018
- Led team to enhance operational efficiency through streamlined workflow processes.
- Developed and implemented training programs for staff, improving product knowledge and compliance.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Analyzed market trends to inform strategic decisions on product offerings and pricing strategies.
Cashier
Stillwater Tobacco
Minneapolis, MN
02.2011 - 08.2015
- - Delivered high-level customer service in a fast-paced retail environment.
- - Built strong relationships with customers through communication and problem resolution.
- - Managed inventory, merchandising, and daily store operations.
- - Handled cash transactions and maintained accurate financial records.
- - Developed strong troubleshooting and multitasking skills.
Education
Associate of Applied Science - HVAC Systems Service / Install
Dunwoody College of Technology
Minneapolis, MN05-2026
Skills
- HVAC installation, maintenance, and troubleshooting
- Hydronic and air-side system fundamentals
- Heat loss and heat gain calculations
- Electrical systems, motors, and HVAC controls
- Sheet metal fabrication and ductwork installation
- Blueprint reading and system layout
- AutoCAD and Revit experience
- Industry diagnostic tools and HVAC equipment
- Customer relationship management (CRM)
- - Sales techniques
Certification
- OSHA 10 Construction Safety Card
- EPA Section 608 Certification (Esco Institute)
- HVAC Excellence Accreditation
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Additional Strengths
- - Excellent customer communication
- - Strong mechanical aptitude
- - Problem solving and diagnostics
- - Dependable work ethic
- - Clean driving record
Timeline
Manager
Moore Lake Tobacco
02.2019 - Current
Manager
Tobacco View
07.2018 - 02.2019
Manager
Cottage Grove Tobacco
09.2015 - 07.2018
Cashier
Stillwater Tobacco
02.2011 - 08.2015
Associate of Applied Science - HVAC Systems Service / Install
Dunwoody College of Technology