Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic
Abdali Blanco

Abdali Blanco

Flint,MI

Summary

Detail-oriented Associate Banker with 1 year of experience in the banking industry. Specializes in providing top-notch customer service and transaction support. Skilled in assisting clients with their everyday banking needs while ensuring strict adherence to policies and procedures. Fluent in both English and Spanish, enabling effective communication with a diverse clientele. Committed to delivering exceptional customer experiences and maintaining strong controls within the branch environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Banker

JPMorganChase
05.2024 - Current
  • I'm my branches Spanish translator, I handle almost all our Spanish customers who come in with all there needs and questions.
  • Consistently utilize access and knowledge to support customers with everyday banking needs including transactions found on Teller Express, Customer Assist, Linq, Client Central, etc.:
  • Assist customers with service and maintenance requests (e.g
  • Reissue debit cards, update address) along with everyday transactions such as deposits, withdrawals, etc
  • While complying with all policies, procedures, and regulatory and banking requirements
  • Utilize Branch Offers and make appropriate customer referrals to Bankers
  • Deliver a strong controls environment by adhering to risk and controls procedures and processes
  • Participate in monthly Internal Controls Self Checklist (ICSC)
  • Remediate issues identified through Branch Dashboard
  • Secure confidential client and bank information/records appropriately
  • Safeguard cash and adhere to policies and procedures relating to customer transactions and support the management of entities accurately
  • Act as a dual control team member with maintaining strong controls in the branch
  • What/Results: Transactions and service / maintenance: Branch Offers reporting: Branch Dashboard and Control Composite Errors (i.e.
  • Customer Complaint, Confidential Info, Customer Authentication, Policy Not Followed Loss, Teller Balancing, Account Maintenance/Disclosures): Other - DVR Dual Control, Closing Checklist, High Risk Email Violations, etc
  • Identify and deliver appropriate solutions that address the needs of clients/customers/stakeholders:
  • Deliver an exceptional customer experience; make every client interaction warm and welcoming by authentically greeting every client and treating them with kindness, respect, dignity and fairness
  • Effectively manage lobby traffic, check clients into the waiting queue and schedule/modify client meetings
  • Make customers' lives easier by educating them on digital self-service options that provide access to their accounts 24 hours a day/7 days a week
  • Assist clients and the branch team by helping with new account openings when needed
  • Submit Branch Diary opportunities to Branch Manager
  • Ensure understanding of what makes a complaint, who resolves and registers which types of complaints, and how and where complaints must be registered; address and resolve client issues promptly and effectively, and escalate when appropriate
  • What/Results: Use of Branch Queue/Tablet: Lobby management: Observations & feedback from teammates, OSAT reporting, customers, etc.: Digital Enrollments (Autosave, Credit Journey, Direct Deposit, etc.): Discover Needs (New Account Opening): Assisted Account Opening

Server

Olive Garden
02.2023 - 01.2024
  • Welcomed customers and offered assistance upon restaurant entry
  • Provided fair, friendly, and courteous service to ensure a positive guest experience
  • Maintained high quality formal table service for over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages
  • Organized large parties reservations and special requests efficiently and accurately
  • Upsold additional menu items and specials to enhance the dining experience
  • Utilized knowledge of Olive Garden's menu to provide recommendations and suggestions to guests
  • Provided personalized recommendations based on guests' preferences and dietary restrictions
  • Created a welcoming and inviting atmosphere for guests
  • Collaborated with kitchen staff to ensure prompt and accurate service
  • Maintained a clean and organized work station
  • Collaborated with team members to ensure smooth service operations and customer satisfaction
  • Effectively multitasked in a fast-paced environment to ensure all guests' needs are met in a timely manner
  • Demonstrated excellent knowledge of Olive Garden's wine selection and offered appropriate pairings to enhance the dining experience
  • Provided exceptional attention to detail to ensure accurate order taking and delivery
  • Provided exceptional customer service by proactively anticipating guests' needs and promptly addressing any concerns or issues
  • Provided personalized service to ensure a memorable dining experience for guests
  • Develop and maintain a thorough knowledge of Olive Garden's food and beverage offerings, including ingredients and preparation methods, in order to provide accurate information to guests and make appropriate recommendations based on their preferences and dietary restrictions

Server/Bartender

5th Tavern
05.2022 - 01.2023
  • Provided a positive guest experience with fair, friendly, and courteous service
  • Served food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Upsold additional menu items and specials to increase sales and enhance the dining experience for guests
  • Utilized knowledge of Olive Garden's menu to provide recommendations and suggestions to guests, ensuring they have a memorable dining experience
  • Provided personalized recommendations to guests based on their preferences and dietary restrictions to enhance their dining experience
  • Created a welcoming and inviting atmosphere for guests by greeting them warmly and providing exceptional customer service throughout their dining experience
  • Collaborated with the kitchen staff to ensure that orders are prepared and served promptly and correctly
  • Maintained a clean and organized work station to ensure a safe and efficient dining experience for guests
  • Maintain knowledge of current drink trends and recommend unique and innovative cocktails to guests
  • Maintain a professional appearance and demeanor at all times to represent the 5th Tavern brand
  • Collaborated with management team to create and implement new and creative drink specials on a regular basis to attract new customers and encourage repeat business
  • Collaborate with the culinary team to create innovative food and drink pairings to enhance the dining experience for guests
  • Collaborated with kitchen staff to ensure that food and beverages are prepared and served promptly and correctly
  • Provided exceptional customer service by anticipating guest needs and going above and beyond to exceed their expectations
  • Develop and implement a customer loyalty program to increase customer retention and promote repeat business

Preloader

UPS
10.2021 - 10.2021
  • Ensured accurate and timely loading and unloading of packages to meet daily delivery targets and maintain customer satisfaction
  • Ensured the safe handling and storage of fragile or hazardous packages to prevent damage or accidents
  • Inspected packages to ensure they are properly labeled and secured for transit
  • Maintained a clean and organized work area to ensure a safe and efficient working environment
  • Maintained a high level of physical fitness to handle the demands of the job, such as lifting heavy packages and operating heavy machinery
  • Adhered to all company policies and procedures, including safety protocols, to ensure a safe working environment for yourself and your colleagues
  • Assisted in identifying and implementing process improvements to increase efficiency in loading and unloading operations
  • Collaborate with team members to develop and implement strategies for streamlining loading and unloading operations, reducing time and effort required while maintaining high levels of accuracy and efficiency
  • Collaborating with team members to ensure efficient and accurate package sorting and loading processes
  • Maintain a strong focus on safety procedures and ensure compliance with all UPS safety policies and regulations
  • Collaborate with team members to develop and implement strategies for optimizing package loading and unloading processes to meet and exceed customer delivery expectations
  • Implement training programs for new preloader employees to ensure they understand and follow all loading and unloading procedures accurately and efficiently
  • Maintain a high level of attention to detail while inspecting packages to ensure they are properly labeled and secured for transit, reducing the risk of misdelivery or damage
  • Assist in the evaluation of current loading and unloading processes to identify areas for improvement and propose innovative solutions

Personal Assistant

ANC RENO
06.2019 - 12.2020
  • Coordinated and managed personal and professional appointments, ensuring efficient use of time and resources for the employer
  • Assisted with managing the personal and professional calendar of the employer, ensuring all appointments, meetings, and events are scheduled and organized efficiently
  • Provided administrative support by managing and organizing the employer's digital files and documents to ensure easy access and retrieval of information
  • Conducted research and analysis on industry trends and competitors to provide insights and recommendations for business growth opportunities
  • Conducted market research and provided regular updates on industry trends, competitors, and potential opportunities to the employer
  • Ensured the confidentiality and security of sensitive information by implementing secure digital file storage and access protocols
  • Managed and tracked expenses for the employer, ensuring accurate and timely reimbursement
  • Assisted in planning and coordinating personal and professional events for the employer, ensuring all logistics and details are handled smoothly and efficiently
  • Arranged and coordinated travel arrangements for the employer, including booking flights, hotels, and transportation, and ensuring all travel logistics are well-organized and efficient
  • Managed and maintained an inventory of personal and professional supplies and equipment, ensuring availability and prompt replenishment when needed
  • Assisted with managing the employer's personal finances, including budgeting, bill payment, and investment tracking, ensuring financial goals are met and expenses are managed effectively
  • Managed and maintained employer's contact database, regularly updating and verifying contact information to ensure accuracy and effective communication
  • Managed and organized the employer's personal library, ensuring easy access and retrieval of books and resources

Customer Service Associate and Cashier

Walgreens
09.2019 - 12.2019
  • Provided a positive customer experience with fair, friendly, and courteous service
  • Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolved customer issues and answered questions
  • Restocked and faced product in aisles
  • Maintained a clean working station
  • Deep cleaned restrooms
  • Executed cash handling procedures accurately and efficiently
  • Assisted customers with locating products and provided recommendations based on their needs
  • Provided excellent customer service by actively listening to customers' needs and providing appropriate solutions
  • Maintain accurate cash handling procedures to prevent discrepancies and ensure the security of funds
  • Trained and mentored new customer service associates and cashiers to ensure they provide excellent customer service and follow cash handling procedures accurately
  • Ensure the availability of necessary supplies and materials for the customer service and cashier area
  • Assisted in inventory management by monitoring stock levels and notifying the supervisor when products needed to be reordered
  • Conduct regular audits of cash handling procedures to identify any discrepancies or potential areas for improvement
  • Identify opportunities for upselling and cross-selling products to customers to increase sales revenue
  • Assist in implementing new customer service and cashier training programs to enhance employee performance and increase customer satisfaction

Education

College Degree - Cosmetology

Marketti Academy of Cosmetology
Waterford, MI
03.2025

High school diploma -

American Academy of Pinecrest
Miami, FL
10.2021

Skills

  • Excellent attention to detail
  • Highly dependable
  • Fast learner
  • Ability to Work Under Pressure
  • Leadership
  • Bartending
  • Negotiation
  • Retail sales
  • Conflict Resolution
  • Budgeting
  • Communication skills
  • Phone etiquette
  • Upselling
  • Self-motivation
  • Sales
  • Computer skills
  • Makeup Application
  • Driving
  • Customer service
  • Time management
  • Bilingual
  • Eyelash extensions
  • Cash handling
  • Accounting
  • Teamwork
  • Marketing
  • Communications
  • Sales proficiency
  • Financial planning
  • Portfolio management
  • Self-motivated nature
  • Cash management
  • Consumer banking
  • Branch operations
  • Credit assessment
  • Analytical thinking
  • Educating clients
  • Opening and closing procedures
  • Relationship building
  • Know your customer
  • Prospect calling
  • Creative thinking
  • Follow-up skills
  • Financial advice
  • Account updating
  • Team coaching and training
  • Investment strategies
  • Employee motivation
  • Documentation skills
  • New account setup
  • Staff training
  • Resourcefulness
  • Account openings
  • Account closing process
  • Customer education
  • Money handling
  • Closing procedures
  • Check cashing and withdrawals
  • Money transfers
  • Customer Service-oriented
  • Developing customer relationships
  • Reviewing documents
  • Commercial banking
  • Strategic planning
  • Professional demeanor
  • Due diligence
  • Risk management policies
  • Teller experience
  • Teller support

Certification

  • Eyelash Technician, 11/01/21
  • Microsoft Office, 05/01/18
  • Driver's License
  • Michigan Alcohol Seller Server, 10/01/22 to 10/01/25

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate Banker

JPMorganChase
05.2024 - Current

Server

Olive Garden
02.2023 - 01.2024

Server/Bartender

5th Tavern
05.2022 - 01.2023

Preloader

UPS
10.2021 - 10.2021

Customer Service Associate and Cashier

Walgreens
09.2019 - 12.2019

Personal Assistant

ANC RENO
06.2019 - 12.2020

College Degree - Cosmetology

Marketti Academy of Cosmetology

High school diploma -

American Academy of Pinecrest

Similar Profiles

CREATE PROFILE
Abdali Blanco